My computer crashes when I plug devices into the USB ports

My computer has recently started crashing whenever I plug a flash
drive or either of my two digital cameras into the USB ports. Upon
plugging the devices in, I get a fleeting blue screen with a lot of
text, and then my computer reboots. It then tells me that my computer
has recovered from a serious error and gives me the following error
message:

BCCode: 35 BCP1: FF718700 BCP2: 00000000 BCP3: 00000000 BCP4: 00000000
OS_ver: 5_1_2600 SP:2_0 Product 256_1

This problem started after I moved to a new University in South
Africa, where they installed McFee Virus scan and some other software
to allow me to access the network. When I took the computer back to
IT, they told me it had nothing to do with what they did. Their work
around was that I go to the toolbar and "safely remove hardware" and
remove my Z drive, which is my CD rom drive. Once this "hardware" is
removed, then I could plug devices in again, for one day.

Then the crashing started again.

I do not want to take my computer to a repair place because I am in
South Africa and will be home in a month. Is there any explanation for
why my computer is crashing and how can I work around it?

Thanks.

 

The first thing I'd do, is go to Control Panels:System:Advanced:Startup and Recovery
and turn off Automatically Restart. That way, the blue screen will remain
stable, while you take notes. Untick the box in the picture here.

http://www.dansdata.com/images/io031/snr_280.jpg

An additional piece of information, that might have been visible,
is the piece of code where the error happened. For example, in this thread,
the error seems to be in "mpfirewall.sys",

http://techrepublic.com.com/5208-11184-0.html?forumID=47&threadID=177761

and the first reply mentions there is a patch from McAfee.

http://techrepublic.com.com/5208-6230-0.html?forumID=47&threadID=177761&messageID=1809021

It makes it easier to match the error symptoms, if you have the name of
the driver, such as Personal Firewall Plus (mpfirewall.sys) mentioned
in the thread. Making the blue screen stand still, may make the name of
the driver or code, more obvious.

Paul

 

I did what you suggested and read the text on the blue screen. It was
standard about checking programs that were recently installed (McAfee
Virus Scan and Ad-Aware Personal). The technical info was STOP:
OX00000035 (OX8259FD30, OX00000000, OX00000000, OX00000000). I'm
tempted to uninstall both programs and see if that fixes the problem.

 

You can look up "stop" codes here. 35 is "NO_MORE_IRP_STACK_LOCATIONS".

http://aumha.org/a/stop.htm

What I wanted you to do, is get the name of the driver or code that
caused the error. It helps if you can lay the blame on a particular
program, as that increases the odds of fixing it.

Also, you can use the name of the driver in a Google search or try
www.altavista.com and search there. That is where I found a reference
to a patch for McAfee. With a patch, you might be able to fix the
problem, without removing any programs.

Note that antivirus software doesn't always remove nicely. Some
packages are very stubborn and cause no end of problems when
you try to uninstall them. If they were easy to uninstall, the
viruses would just uninstall them

Paul

 

Try uninstalling all the anti-virus software for a test. If the fault
goes away, then install back the anti-virus software without any
features. It may be the firewall part of the anti-virus software that
you installed.

Windows has a firewall that would work reasonably well. Technically, you
don't need any others. If you connect to the internet through a router
and the router has a NAT filter, which it should, there is no need for
you to have a firewall operating in your computer. You only need a good
anti-virus software.

A good outboard hardware firewall is a good solution. Firewall software
can be very resource demanding, and adds to slowing down the computer,
and using resources.



--

Jerry G.


My computer has recently started crashing whenever I plug a flash
drive or either of my two digital cameras into the USB ports. Upon
plugging the devices in, I get a fleeting blue screen with a lot of
text, and then my computer reboots. It then tells me that my computer
has recovered from a serious error and gives me the following error
message:

BCCode: 35 BCP1: FF718700 BCP2: 00000000 BCP3: 00000000 BCP4: 00000000
OS_ver: 5_1_2600 SP:2_0 Product 256_1

This problem started after I moved to a new University in South
Africa, where they installed McFee Virus scan and some other software
to allow me to access the network. When I took the computer back to
IT, they told me it had nothing to do with what they did. Their work
around was that I go to the toolbar and "safely remove hardware" and
remove my Z drive, which is my CD rom drive. Once this "hardware" is
removed, then I could plug devices in again, for one day.

Then the crashing started again.

I do not want to take my computer to a repair place because I am in
South Africa and will be home in a month. Is there any explanation for
why my computer is crashing and how can I work around it?

Thanks.

 

Bin the MacAfee. Chances are it's clashing with your (previous/
present) security software.