Mozilla 1.5 & Smile bank

I cannot get Smile Bank to work in Mozilla, I can place data into the
input forms but not figures for such things a bill payments. Smile say
they only work with IE and Netscape.

I thought Mozilla and Netscape were so similar that they were for all
intents the same. Am I missing something here?

many thanks
Colin

 

Yes, but when the uninitiated say Netscape, they often mean Netscape
Communicator, version 4.x. A couple of years ago, most people made sure
that their pages worked in IE and NC4, and that was good enough. Some
people still think that way.

Unfortunately, Mozilla, while it is the basis for the Netscape 6-7
browsers, is a completely different product then NC4. They share no
coding in common, so a page that works in NC4 will not necessarily work
in Moz. A page the will work in NS7 will almost always work in Moz.

Since they say they support Netscape, you might try writing them back,
saying that the page will not function in NS 7.1, and note that you are
soncidering moving your business elswhere.

They will probably write back with a suggestion to "upgrade" to NC4.79,
but who knows, maybe you will find a sympathetic ear.

If this fails, a tech evangelism bug may be in order, here is some
information:

http://www.mozilla.org/projects/tech-evangelism/site/about.html

Lee

 

Well, interesting, I went to smile.co.uk, and their Netscape download
link goes to NS7.1.

Since I don't have an account with them, I can't test to be sure whether
or not it does work in NS7.1. Do you happen to have it loaded on your
system?

Lee

 

Well I thought of a test. I tried to apply for an account, just to see
if the form would work. I could input numbers in IE6, Netscape 4.8, and
Opera 7.2. As you reported, numbers could not be entered in Mozilla
1.6, Mozilla/Firebird 0.7 or Netscape 7.1. Spoofing the UA had no effect.

I suggest writing them, and pointing out that their page does not work
in Netscape 7.1, despite their link to download that browser. Maybe
that will get them moving.

Lee

 

Thanks Lee, I've just emailed them. I'll report the outcome here.

Colin

 

Smile help desk came good - site does work with Mozilla or Netscape 7.1
but you have to move about the forme with the tab key. It does work.

Also Smile are preparing a new Home Page which will be friendly to all
the main browsers - Mozilla, Opera etc. It will be ready in Jan.

Thanks to all
Colin

 

Great to here, thanks for getting back to us Colin!

Lee