Mouse Scrolling Wheel

I just got a new Logitech Wheel Mouse (Model M-BJ58) to replace a
Logitech Wheel Mouse (Model M-BD58).

The problem is that the new mouse works great other than the scrolling
wheel. I can not scroll with it. I have installed the drivers,
uninstalled the drivers, installed them again, installed the drivers off
the Logitech website, and followed the instructions provided by
Logitech. Nothing worked. Link goes to those instructions.

http://logitech-en-amr.custhelp.com...2NudD05NiZwX3Byb2RfbHZsMT0xJnBfcGFnZT0x&p_li=


The wheel DOES work as a button. If I push it, it brings up the up/down
arrows so I can scroll like that. I want it to work correctly however.

Also of note is that if I plug my old mouse back in, the scroll wheel
works fine.

If anybody has any clue what could be happening here I'd appreciate any
tips.

 

Odd, did you boot to safe mode and remove all instances of mice there
and then try the new mouse after the reboot and then the driver install?

 

Would I want to install driver in safe mode or install in normal mode
after removing drivers in safe?

 

Check in Control Panel>Mouse>Button tab, make sure the scroll wheel is set
to 'Autoscroll' and not to something else (there's a whole list of things
that thing can do) like 'Universal Scroll' or other...luck...

 

By default the logitech mouse drivers set that button to something
other than autoscroll I think - have had a similar problem myself.

I just fiddled with the properties of the buttons till it did the thing
I wanted.

If that doesnt work you can try this ***AT YOU OWN RISK** ** FOR THE
MORE ADVANCED USER**

The go to regedit (regedt32 if in win2k)

click on HKEY_LOCAL_MACHINE
then click on SYSTEM
then CURRENT CONTROL SET
then ENUM
then go though there and expand everything - you will see the name of
the device on the right hand side when you click on a device.

This may take some time as I am not sure what it will be listed as.
These are all the vendor keys for the various devices for your system

For instance for your USB hub controller - you click on USB then
USB_HUB then you click on the item that has all the numbers and
characters - mine is here

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\ROOT_HUB\4&1c187cf9&0


this part here (4&1c187cf9&0 ) is the vendor key for my USB HUB

when I click on the 4&1c187cf9&0 bit - one the right hand side it
tells me what that thing is.

So now you know how to find a key - find the one that relates to your
mouse.

then right click on the key and go to permissions.

Give everyone full controll. click apply.
then delete the key.

then (and this is the important part) go to

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\enum

find the key in there that relates to your mouse (it will be in the
same spot as before in CurrentControlSet) - change the permissions and
delete it from here.

then do the same for ControlSet002

This is how windows remembers what the device is. If you delete these
keys - windows cant rely on old information it has on the "new
hardware" it detects and so has to start the hardware installation from
scratch.

make sure you have exhausted all possiblity that it isnt just some
setting in the driver before you try this as its a pretty long and
drastic step for such a simple sounding problem.

 

It is very possible that the mouse could be bad,,,

 

Remove in safe, install in normal.