Mouse/computer freeze question..... stumped.

My friends computer was working fine. She wanted to have a firewall, so i
told her to d/l zone alarm free. She did. Then after that, the mouse or
application of anything will freeze for 1-2 seconds then continue. She has
broadband, so it would be like you have dial up and you are waiting for the
page to load when you spin the scroll wheel on the mouse.

Prior to this she had her modem plugged into the front usb port, and printer
in the back, she called and said the modem wouldnt work, i suggested just to
try putting the modem in the back usb and printer in the front... so that
got her modem back up. this was all in the same day.

So, what could be the halting/waiting problem. It has been fragmented, scan
disked, etc... could this be a usb problem? or a conflict of hardware? I am
stumped. everything is operational and they are at 90% cpu perfomance.

xp home, compaq box, i dont know what version.


brian s.

 

Try another firewall?? )

 

"Juan Pérez" avait soumis l'idée :

I was expecting precisely the same answer from Brian H(etc),Juan

 

Like Juan said..... Try Sygate, http://smb.sygate.com/

 

In

Hi, Rob K.
It's hard to be original when dealing with the obvious.

 

"Juan Pérez" a émis l'idée suivante :

Hi Juan, long time no see, eh ?

Are you and "M" still on the same 'speaking terms'?

 

Yeah...we had some fun sessions, eh?

AFAIK, though we haven't seen each other lately. Are you thinking of
moving in on mi Biker Chick? LOL
Take care, Amigo

 

the problem is the computer is freezing in 1-2 second intervals. if you
scroll down a web page with the scroll button it will freeze or the hour
glass will start to spin. it never did that before and she has broadband.
it started after the firewall was on and still is there since it has been
removed. so i wasnt asking a question of another firewall but how to get the
freezing to stop. what would cause that?

it has been scandisked, defragged, diskcleaned, spybot and destroy and it
still freezes .

brian

 

Mt experience is that ZA sucks. Maybe only the *free* one. It will send
out *messages to home* when it's in use.

If your friend has some sort of spyware blocker that contains those
types of messages, that may be the problem.

IMO their support is non-existant, in spite of being hyped all over the
place. And I own Pro, but I don't use it.

Otherwise, she may have installed it improperly.

Number one, all other programs oughta be shut down, including virus
autoscans. Make sure she knows how to.

Number two, Ctrl + Alt + Del and turn off everything *except* Explore.
Then install.

But the rub is: if she uninstalls and re-installs *now* the pos
probably won't uninstall correctly. Hence ZA has a special little
proggy to clean the bits out. She'll maybe need that program.

Also, she may have to determine whether the *firewall* <cough cough>
that comes with XP is enabled. Might have to disable that and leave it
off. <shrug>

Someone else may have a comment as to whether all, or which, M$
updates need to be present also.

HTH

 

i made a mistake she is running me.... and the computer/mouse freezes, she
uninstalled za once and it has done it ever since. i am not sure what would
cause i sudden freeze like that. she doesnt get any error messages or
anything.

 

Maybe start with the tips and software here?

°Mike°'s "Basic computer maintenance"
http://uk.geocities.com/personel44/maintenance.html

 

And so......

 

everything has been done on that site, before i asked the question. i
appreciate the help but it is still freezes. If she were to type a sentence
in email, it would get the first few words. Freeze and then continue on what
she was typing.

 

You said she has uninstalled ZA once. Has it been reinstalled? If not
did you/she use Jv16 Power Tools to clean up any bits of left over ZA?

What are the programs are running in the background when this happens?

She has done a scan for viruses lately? And for Trojans etc.?

 

zone alram has not been reinstalled, the registry has been all cleaned up.
Running in the background would be mcafee, and either outlook or explorer.
Depending on which one we are trying. It also does it on video games. Also
has/had a problem when she wants to switch her modem usb from the back to
the front and the printer from the front to the back. it locks everything
up. could this possibly be a usb issue? And lastly, a system restore didnt
do anything. Would an over run of an me disk maybe straighten it out?

thanks in advance
brian

 

When you do a Ctrl+Alt+Delete what are *all* the programs running
when this happens?

Has she disabled McAfee and then tried to type an e-mail then?

Any conflicts if you check Control Panel> Device Manager or
Performance?

 

i would have to get back to you on the all programs running but i know she
does have a conflict with the printer there is a exclamation point there..
that was there before this problem... but could also be part of the problem.
i didn't reinstall that yet. i will have to go there and report back..

thanks again

 

Are the printer and/or mouse using usb ports?

 

printer and modem but not the mouse.