My neighbor is/was a heavy user and noticed throttling but just couldn't believe they'd stoop to such low tactics, now finally admits Netflix is scum and is canceling his subscription. Two weeks ago he turned in two movies one day, the third the next day. Five days went by and nary a movie was returned. He finally logged in the first two as missing, miraculously the next day they "arrived." That same day, the third one "arrived." The movies were A Shot in the Dark, Grey Lady Down & Goldfinger - three old movies (I made sure to note the movies since the Netflix apologists claim it's just new movies that are being held back to heavy users). That day, the next three movies showed up in his queue: Alice Doesn't Live here Anymore, Long Kiss Goodnight and The Notebook (I believe that last one is his wife's pick ;> ). All three showed up as going to be sent the next day (despite it still being the morning). All three had a one day turnaround according to the queue's predicted date. Two of the movie actually showed up five days later and one six days later. Now he is convinced he is being throttled. This is a guy, who like me, when he first got onto netflix always had a quick turn around and turned the service onto a lot of people. It was a few weeks ago he brought it up to me about Netflix all of sudden sending out disks slower (and why are they holding back disks?) and I told him of their throttling and he just couldn't believe a company would do someting that would obviously cost them lots of customers. Now, like me, he is hoping a better service comes along. Another Netflix customer bites the dust. (Justy's predictable rant about Netflix not throttling here)