Modem driver too old.

Discussion in 'Computer Information' started by Joe J., Dec 18, 2009.

  1. Joe J.

    Joe J. Guest

    With all my hard drive, usb drives troubles; this annoying thing has been on
    the back burner. Everything seems fixed, knock on PC screen and want to see
    if anyone has an idea for fix. Every time I restart the computer, I now get
    the error message "Sorry the current modem driver is too old. Please try to
    get the latest modem driver"

    I have gone to device manager and it shows the modem working. I tried a
    disable and then re-enable. I've tried the diagnosis and it says the modem
    is working and communicating.

    I tried to reinstall a driver from my XP install disk and it says I have the

    I tried Google but everything for driver updates seems to be a scam to get
    me to pay for a "free" computer/registry scan.

    It is a Broadxent D13631 which is now part of Creative Labs, but when I
    search them nothing comes up, current or in their archives files.

    I don't use the modem at the moment but am anticipating a situation in the
    future where I might need it for a short period of time and besides I'm
    getting tired of acknowledging the error each time.

    My last automatic windows update on 12/9 had about 8 different downloads and
    I'm not sure if this started after that update or not.

    Any thoughts?

    Joe J., Dec 18, 2009
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  2. How come you don't go the Website of the modem manufacturer and get the
    latest driver. Or, just go buy a new modem and get a current driver with it.
    Jeff Strickland, Dec 18, 2009
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  3. Joe J.

    Joe J. Guest

    Joe J., Dec 18, 2009
  4. Joe J.

    JD Guest

    Hi Joe

    Still P I assume ?

    I have never ever seen windows display this kind of Error Message:

    "Sorry the current modem driver is too old. Please try to get the
    latest modem driver"

    is it windows giving you this message or is it an application that was
    installed with the modem ?

    Since the message only appears when you reboot it sounds like 3rd party
    software (a dell application perhaps) that is checking the dates on the
    drivers, you could check your task manager for such programs if they are
    not displayed in your system tray (beside the clock)

    there is another useful program for checking what starts up with your PC
    its called HijackThis if your unsure of the readout post it here and we
    can take a look at it.

    Hijack this:

    JD, Dec 18, 2009
  5. If you don't use the modem, then take it out. You have broadband or some
    other form of high speed connection, the modem is useless. And, the driver
    is old and not supported anymore.
    Jeff Strickland, Dec 18, 2009
  6. Joe J.

    Joe J. Guest

    OK, haven't used the modem in years. Dell has an accessory called driver
    reset tool and I tried that also...forgot to mention it.
    I ran hijack and here is the log:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:23:06 PM, on 12/17/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\Program Files\Microsoft IntelliPoint\point32.exe
    C:\Program Files\Google\Gmail Notifier\G001-\gnotify.exe
    C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    C:\Documents and Settings\All Users\Application
    C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
    C:\Program Files\Pure Networks\Network Magic\nmapp.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\D4\D4.exe
    C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
    C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    C:\Program Files\Norton Ghost\Agent\VProSvc.exe
    C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Program Files\Iomega Quik Sync 2\quiksyncII.exe
    C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
    C:\Program Files\AVG\AVG9\avgnsx.exe
    C:\Program Files\Webroot\Washer\WasherSvc.exe
    C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\Program Files\Real\RealPlayer\realplay.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Outlook Express\MSIMN.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft
    Internet Explorer
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
    Settings,ProxyOverride =
    R3 - URLSearchHook: Yahoo! Toolbar -
    {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -
    C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: IESiteBlocker.NavFilter -
    {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
    {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
    C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program
    Files\Google\Gmail Notifier\G001-\gnotify.exe
    O4 - HKLM\..\Run: [Ad-Watch] C:\Documents and Settings\All Users\Application
    O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks
    O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network
    Magic\nmapp.exe" -autorun -nosplash
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
    O4 - HKLM\..\Run: [Dimension4] C:\Program Files\D4\D4.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100
    O4 - HKLM\..\Run: [EssSpkPhone] essspk.exe
    O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program
    O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program
    O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
    Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [Window Washer] :C:\Program
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Google Update] :"C:\Documents and Settings\joej\Local
    Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe"
    O4 - Startup: ~Disabled
    O4 - Global Startup: Iomega Quik Sync 2.lnk = C:\Program Files\Iomega Quik
    Sync 2\quiksyncII.exe
    O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton
    SystemWorks\Norton GoBack\GBTray.exe
    O4 - Global Startup: ~Disabled
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program
    Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel -
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
    O9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
    C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
    {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
    Validation Tool) -
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) -
    C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) -
    O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) -
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner
    Class) -
    O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} -
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan
    Agent 6.5) -
    O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner
    3.3) -
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
    C:\Program Files\AVG\AVG9\avgpp.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis -
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. -
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
    Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
    Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel
    O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. -
    C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun
    Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
    O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program
    Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation -
    C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems,
    Inc. - C:\Program Files\Common Files\Pure Networks
    O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton
    O23 - Service: Norton UnErase Protection (NProtectService) - Symantec
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec
    Corporation - C:\Program Files\Common Files\Symantec Shared\Security
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Unknown owner - C:\Program
    Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation -
    O23 - Service: Symantec Core LC - Unknown owner -
    O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. -
    C:\Program Files\Webroot\Washer\WasherSvc.exe
    Joe J., Dec 18, 2009
  7. Joe J.

    Joe J. Guest

    Same guy that told me to disable my floppy because I won't need it. Came in
    very handy today to boot into Dos and do the Bios upgrade.

    Joe J., Dec 18, 2009
  8. Most machines sold today don't have a floppy drive, so odds favor you not
    needing it if you have one. You can boot to a bootable CD and get a DOS
    prompt. Odds favor your OS not being available on floppy, and not fitting
    the boot data onto a floppy if you wanted to create a bootable backup of
    your OS.

    The OP said that he does not use the modem AND the modem is causing him
    problems. Why keep legacy hardware that does not work anymore, especially
    when you can buy a new modem for virtual pennies and get a driver that
    works, or at least have support so you can _get_ drivers?
    Jeff Strickland, Dec 18, 2009
  9. Joe J.

    JD Guest

    Quite a lot of stuff going on at startup, not to much out of the
    ordinary tho.

    It might be one of these causing it:
    this is for "The Ultimate Troubleshooter" software, which is supposed to
    tune-up your pc

    These two are for the DEll support software, if you got the modem with
    the pc then this might be causing the message, you can check these as
    you can run your dell software from the programs menu.

    to remove them with hijack this just check them and click fix, it only
    removes the startup entries it does not remove the software so you can
    still use the programs by selecting them manually.

    JD, Dec 18, 2009
  10. Joe J.

    Paul Guest

    The Broadxent site seems to be busted. It throws errors, once you get
    a certain depth into the site. Either using the Support stuff, or even
    looking at products. Maybe all the staff were fired or something :)

    The Creative site has a driver page, but from 2003. It is the bottom
    link on the page. You have to check all of them, to figure that out.

    End result is this. 3,234,642 bytes

    Which, I guess is better than nothing.

    Paul, Dec 18, 2009
  11. Joe J.

    - Bobb - Guest

    how about choosing " roll back driver" in device details
    - Bobb -, Dec 19, 2009
  12. Joe J.

    Baron Guest

    Jeff Strickland Inscribed thus:
    Have you tried to buy a dial up modem lately ? They are like getting
    rocking horse muck...
    Baron, Dec 20, 2009
  13. Joe J.

    - Bobb - Guest

    - Bobb -, Dec 20, 2009
  14. Joe J.

    - Bobb - Guest

    If still an issue for OP and he knows that it USED to work.
    note the driver currently installed. ( how ? - see below and other than safe
    mode -do that under XP)

    Boot into safe mode
    go into control panel - system - device manager - click communications -
    click the modem ( drivers tab for what driver is installed), if the same
    device has had 3 drivers installed then it should list 3 drivers/names. If
    you know which is good - fine - then delete the other modems. If not , check
    each to see which driver is installed for each. ONE of them is right - right
    It should find the device and offer a driver as well as others that are

    Unless windows DELETED/modified the original, the original should be listed
    there as an option. Also note - it might be in the DRIVERS folder, not the
    system folder etc. So knowing the name you WANT to find, do a search to see
    what folder it is in first.
    PS - It took longer to write this than it will take to do it, so don't be
    intimidated by this.

    ----- Original Message -----
    From: Baron
    Sent: Sunday, December 20, 2009 10:14 AM
    Subject: Re: Modem driver too old.

    Jeff Strickland Inscribed thus:
    Have you tried to buy a dial up modem lately ? They are like getting
    rocking horse muck...

    Best Regards:
    - Bobb -, Dec 20, 2009
  15. Joe J.

    Joe J. Guest

    Thanks JD! It turns out the D4 is Dimension 4 which is actually a
    clock-sync program. The culprit was
    the Dell Support DS Agent. Disabled that and the modem warning is gone. I
    think I'm finally caught up. I even had time to clone and drop in a new HD
    on my wife's PC.
    Thanks for all your help!!

    Joe J., Dec 22, 2009
  16. Joe J.

    JD Guest

    No problem, Have a good Christmas.

    JD, Dec 22, 2009
  17. Joe J.

    Yvan Hall Guest

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    Yvan Hall, Jan 15, 2010
  18. Joe J.

    Yvan Hall Guest

    Log on to Find out how you can make money by clicking my Web Site.
    You will find good Affiiliates for health products, such as EDTA-Oral
    Apricot kernels for cancer treament, Other affiliates are for Computers,
    household products, Satellite TV (You may watch International Channel on
    your Computer),
    Download Commmercial Movies, Email, Free Horoscope.
    Yvan Hall, Jan 15, 2010
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