Major boot issue after installing Norton SystemWorks 2006...

Discussion in 'Computer Support' started by Registered Jack, Sep 16, 2006.

  1. I'm having a problem with Norton SystemWorks 2006 and Norton GoBack. I
    installed both. And at the same time, I uninstalled my Avast 4.7
    Antivirus just after the Norton installation, thinking I can just
    restart once instead of twice for the changes to take(that could have
    been my first problem).

    Here's what's happening now. It boots to the Norton GoBack screen, a
    blue countdown bar moves from right to left inside a grey box, and I get
    the "Windows did not boot up successfully. A recent hardware or software
    change might have caused this" screen, with some boot options(did I say
    this was Windows XP?). I tried Safe Mode and Last Known Good
    Configuration, but it reboots, goes right to the Norton GoBack boot
    screen again, then to the "Windows did not boot up successfully" screen,
    in some kind of bizarre loop.

    Anything I can do, short of wiping the drive? I'm familiar with
    Recovery Console, but I wouldn't know which commands I'd need to use. I
    have access to other XP machines if I need to create any diagnostic disks.
     
    Registered Jack, Sep 16, 2006
    #1
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  2. Registered Jack

    thanatoid Guest

    I can't help you much, but I will tell you this. NEVER install
    any special "system" or "security" software before uninstalling
    the one(s) you had before and rebooting and cleaning the
    registry with a 3rd party reg cleaner and rebooting again. And
    disconnect from the net and turn all the other programs off when
    you do stuff like that.

    Also, I have read a LOT of VERY bad things about Norton. It was
    great 10-15 years ago, but apparently no longer. (I have never
    used it personally. There are thousands of alternatives to
    everything.)

    As for whether you will have to wipe the drive and start all
    over, I'm sure more knowledgeable people than me will tell you
    what your options are.
     
    thanatoid, Sep 16, 2006
    #2
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  3. Registered Jack

    Pennywise Guest

    Never used goback, understand it's bad thing, and that it writes to
    the MBR.

    Run the XP recovery console http://support.microsoft.com/kb/314058/
    run FIXMBR and FIXBOOT,

    That should remove goback - if so start using ERUNT
    http://www.larshederer.homepage.t-online.de/erunt/ if you need a
    restore function.
     
    Pennywise, Sep 16, 2006
    #3
  4. Fixed it!!

    First I ran fixboot and fixmbr from the Recovery Console. It got to the
    Windows XP screen, but then flashed another error: "autochk program
    not found - skipping AUTOCHECK," then the reboot cycle would continue.

    I googled the error message, and found other forum threads dealing with
    the same issue. Each one suggested running a program from the DOS boot
    disk called PTEdit. It's supposed to let you change the hex value of
    the partition back to what it's supposed to be.

    I ran the app and, sure enough, Norton GoBack changed the hex value to
    44. I changed it 07, which is what it's supposed to be, and it booted
    straight up to the desktop. I then went straight to Add/Remove
    Programs, where I ripped that Symantec shit out with great dispatch.

    Yep, Google is our friend. Case closed.
     
    Registered Jack, Sep 17, 2006
    #4
  5. Registered Jack

    Pennywise Guest

    Nice one! Most people would of just format'd and reinstalled
    (admitting defeat) - an attaboy for editing a partition table to
    revive a system :)
    http://youtube.com/ and I are getting pretty chummy, so many music
    videos so little time.
     
    Pennywise, Sep 17, 2006
    #5
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