Mail sometimes - setimes not - why, oh, why?

Any advice on this one?

Friend recently started having problems with sending and receiving
e-mails..trying to work out where the problem could lie.

He has a 6 month old desktop Packard Bell pc, Windows XP, Internet Explorer,
Outlook Express and uses Broadband Wanadoo and he logs on as [email protected],
wife as [email protected] and daughter [email protected]

And this is the problem...sometimes the mail gets through to 1, 2 and 3 but
mostly it doesn't...sometimes to 2 but not to 1...they can send out but not
always reach destination..sometimes e's sent to 1 arrive at 2...etc

Any thoughts what could be the problem...who should he pursue..PCWorld (so
far most unhelpful), Microsoft (when friend rang MS he couldn't understand
what the Indian lady was saying), Packard Bell or Wanadoo?...or could it be
a bug?

Thanks.

 

Pete Brown came up with the following;:

Sounds like his email server is playing silly buggers. I'd chase up whoever
he gets his email from and who he sends it through.

Is there a Status page for the ISP and email servers?

 

In Pete Brown typed...

If he's using just one account wth Wanadoo, he must set up different
identities in OE.
Wanadoo will allow an unlimited number of e-mail addresses to be used
with an account, by using the same username and just changing the name
before the '@', as you describe. To keep them separate, so each
receives only his own mail, the identities must be set up as shown here.

http://www.wanadoo.co.uk/help/email/creatingmultiple/multipleemailaddresses3_page3.htm#section_4

The info is at no. 4 "Separate Identities"

 

could be due to automated spam filters
take a look at this site which is about an automated spam filter used by
many ISP's
regards
Cineman

 

---------------
Thanks for that...I'm not sure if he's just using one account...I suppose he
is - certainly I know he is only paying one monthly sum to Wanadoo if that
is what you mean.
From the following information perhaps you would know...
His accounts aren't just strictly different BEFORE the @ in the e-mail
address.....
His account details are actually:-



....and when he's finished his logs on...he/wife then needs to close down his
logging on page by doing Start/Log Off/Switch User/Wife and then wife fires
up.
Hope that info helps?
Cheers.

 

In Pete Brown typed...

The part of the address after the @ is the username
eg "xxxx.wanadoo.co.uk"
and must be registered with Wanadoo, as a separate account.
You cannot change this without setting up another account.

The bit before the @, however, can be anything you fancy.

 

Interesting site