[QUOTE="Dave Doe"] Typically, Spam/Junk folders have a small retention period. Perhaps a month, or maybe two. I don't know what Xtra's retention period is for the Junk/Spam folder. And I can't help with the allow bit either - I haven't visited any of their e-mail accounts on webmail for a couple years now. Hopefully someone else that uses Xtra (Yahoo) e-mail can help with the details. It might (should) be possible to even set the retention period. Perhaps your computer man can remote on and show you? Could be prudent to check the webmail Junk/Spam folder at least once a month.[/QUOTE] Thank you, I'll do that. But most of the family now use Facebook. (I just have it for Friends and Family). If they don't get a reply to their emails they phone. I'm going to have to get another program when XP stops getting updates etc, so the computer man will set it all up. Before xtra and Yahoo combined, it was so simple to get the spam folder on xtra. I never liked Yahoo on its own, whenever I used it the computer used to freeze. But I am in a Yahoo group for birds, and that seems to be working all right now. New posts come by email to xtra.