This is the 06/01/2004 update concerning "REMOVE AND REATTACH BATTERY" or "UNIT IN SAFEGUARD MODE" problems that affect many JVC camcorder owners. Many also have had only blank tape to show after videotaping. The problems also go by error codes such as "E01", "E03", "E04" and probably others, depending on the camera model. In the case where the unit seems to record but the tape is empty later, there is no error code, to my knowledge. There are so many complaints on the Internet that I have started keeping track of them at [URL]http://jvc-class-action.blogspot.com[/URL] The earliest complaint dates back to 1997. There are 503 people complaining about the issues listed above. So far 179 of these people have given me their contact information and joined this lawsuit. There are complaints from 26 different countries, and 82 different JVC camcorder models. Here is the number of complaints, by JVC Camcorder Model. The letters at the end of the model number have been removed, as they only indicate which country or market the model was sold in. For example, if you have a GR-DVM90U model, drop the "U" at the end before looking in the following list. If you do not find your model number listed, it is because there are two or fewer complaints about that model. MODEL # COMPLAINTS GR-DVM90 35 GR-DVL300 14 GR-DVL805 13 GR-DVL505 9 GR-DVL100 9 GR-DVX10 7 GR-DVM80 7 GR-DVF21 7 GR-DVX8 6 GR-DVL520 5 GR-DVL720 5 GR-DVM70 5 GR-DVX9 5 GR-DVP3 4 GR-DVX44 4 GR-DVL150 3 GR-DVX80 3 GR-DVL500 3 GR-DVL510 3 GR-DVL20 3 GR-DVL915 3 GR-SXM240 3 COUNTRIES COMPLAINING ARGENTINA AUSTRALIA AUSTRIA BRAZIL CANADA COLOMBIA DENMARK FINLAND FRANCE GERMANY GUATEMALA HOLLAND ISRAEL ITALY MEXICO NETHERLANDS NEW ZEALAND POLAND PORTUGAL ROMANIA SLOVENIA SOUTH AFRICA SPAIN SWEDEN UNITED KINGDOM UNITED STATES A legal firm is preparing the case against JVC. This process will take some time, but it will get JVC's attention. As part of their investigation, they have asked me to ask you to consider lending your camera to a mechanical engineer who is looking at the problems that affect us all. Your camcorder would be shipped via Fedex, free of charge, insured, and returned to you a few weeks later. I for one am sending mine in, since I own the GR-DVM90, the model with the most complaints, and there is particular interest in looking at models with the highest number of complaints. I realize the uneasiness you might feel in lending your camera to strangers, but this is a key step in the lawsuit. The lawyers need to present the case in court with a solid, convincing argument that JVC has done a poor job of designing and manufacturing their cameras, so the more cameras they can look at, the better. If your camera is, due to its problems, virtually unusable at this point, you would help the lawsuit and possibly get a clear diagnosis of the problem with your particular unit if you agree to lend it in. If you have not joined this lawsuit, join now, and you will help yourself, us, and future camcorder buyers. These problems have been known to JVC for years; they affect multiple product lines, and have cost us time and money. Worse, we have lost opportunities to tape our family and other things that are important to us. Together, we have great power and cannot be ignored by JVC or asked to pay for repairs that do not work. There is no cost to you or any obligation on your part if you decide to join. To join, send your name, address, phone number, camera model, and a description of your losses, and any horror stories to [email][/email] Here is additional information about the camcorder problems. For most of us this information arrives too late to do anything about our cameras, but maybe it will help you understand your particular situation better. Here is some information about the UNIT IN SAFEGUARD MODE and REATTACH BATTERY problems that your JVC camera is having. Everything here has to do with those errors and those errors only. I hope at the end you will understand your particular situation and be in a better position to decide what to do about your broken unit. First of all, you should know that I am not a camcorder technician, but a consumer just like you. The Internet is full of "solutions" but often they are more rumor, coincidence, and temporary workarounds than real solutions. I will try to sort through these too. I am not responsible for anything that happens to your camera as a result of your reading this document. Whatever you do is your decision and thus you are responsible for the consequences. THE PROBLEMS When the little motor that pulls the videotape through the camera detects that the tape is not moving at the right speed, you get the SAFEGUARD MODE error. The principle here is that the camcorder detects a problem and shuts down in order to avoid doing additional damage to the unit. This is a legitimate way of protecting itself. The problem is that there are many reasons why the unit might not be able to move the tape, and obviously the question is: Why it is happening to my unit in particular? If your unit is still under warranty, then by all means run to JVC and have it diagnosed and repaired for free as soon as possible. Once your warranty runs out, if you start getting these errors again, it can cost over 0 just to have JVC look at it. Then possibly several hundred more to repair the unit. THE SOLUTIONS Solution #1: Cold Reset The reason it tells you to REMOVE AND REATTACH BATTERY is not that the battery is bad, but that removing all sources of energy (battery and power cord) causes a COLD RESET. When you use the unit's on/off switch, parts of the camera are still receiving power and so you do not get the benefits of a COLD RESET. Just like your car; turning the ignition off will still power the clock and radio. You have to completely remove all power. If you are lucky, the camera will reset itself and start working again. Solution #2: Awareness of Humidity It seems older units would issue the same SAFEGUARD MODE error message for more than one problem. For example, older units do not tell you that they are shutting down for an hour because they detected high condensation, or moisture. So you play with the camera, remove the battery, reattach it, remove the tape, reinsert it, stand on your head, pray to your god, go to the bathroom, and voila! The camera is working again. It was nothing you did, just that the humidity went down enough for the unit to start working again. So consider high humidity as a possible source of the problem. If it is a rainy day, or you are near the sea, you might never get it to work that day in that location. Solution #3: Head Cleaning If you have never used a head-cleaning tape on your camcorder, you might give that a try. Mine has come back to life a few times by doing just that. Just don't do it too many times in a row because you can permanently damage the head. Read the instructions. So we have covered a few reasons why these errors come and go as if by magic. They are intermittent and recurring. The camera will appear to work at times, and the next minute it shuts down. Solution #4 : Fake Solutions Another reason why the problems come and go is that, as several technicians have reported, the problem can be a loose connector inside. That is why some people report that tapping the camera gently or rocking it side to side has brought it back to life. Some have gone as far as putting cardboard between the tape door and the tape mechanism in order to exert pressure and keep the camera working. I can only warn you that these kinds of "repairs" are temporary and likely to damage the unit further. Control your anger! Solution #5: Compressed Air On some models, there is no shield covering the many delicate electronic and moving parts in the tape mechanism when you open it to replace the tape. A piece of dirt, grain of sand, or other debris can get caught in the tiny gears and stop movement or throw them off alignment. You can explore this possibility by getting a can of compressed air at any computer shop and blowing it into the inside of the camera. Follow the instructions, keeping the air nozzle however many inches away from the target as they say. Practice on some other object first, because if you tilt the can or hold it too close to the target you can freeze the target and do more damage than good. This applies to fingers too! Solution #6: Tape Age, Brand, and Type Have you tried using a brand new tape? Or only your really old ones? Try a new tape. Now for the controversial issue of what brand of tape to use. Controversial because JVC's own Stacy Sample, Service Coordinator for JVC in Houston, TX says that "TDK and Maxell tapes tend to be two brands that are very problematic in our digital line wherein Panasonic, JVC and Fuji seem fine. We just find that TDK has the most problems, Maxell is a close second and Sony is 50% of the time. The others I mention rarely have a problem." Why JVC does not make this information available when you purchase the unit or visit their many websites is beyond me. A different point of view I ran into is. Yes, there is an issue, but it has nothing to do with the brand, but with the tape type. There are MP and ME tapes. These two types use different particles, and different lubrication. The two lubricating materials form some sort of goo when mixed together, if you use both types of tape in the same unit. So as long as you don't mix tapes of different types, they will work just fine in your camcorder. Some refer to these types as "dry" and "wet", but I don't know which is which. In any case, it is not known (to me) how accurate this point of view of not mixing tape types is. Solution #7: Do not store tape in unit Because of the delicate nature of the miniDV mechanism, do not store the unit with a tape inside. The theory is that a loaded tape will put pressure on parts of the mechanism and increase the chance that parts will stick together, making the tape harder to be pulled by the motor, causing the SAFEGUARD error. Solution #8: Send in for Service Let us say you have tried all of the above and your camera still will not work. Now you have to decide whether to send the camera in for repair or not. My JVC camcorder, model GR-DVM90, turns out to be the model that most frequently suffers from these problems. For that reason, I am not having the camera serviced and instead taking JVC to court in a class-action lawsuit, which you are welcome to join free of charge and with no obligation. If you find your model on the list I provided above, and there are a lot of complaints, I would interpret that as meaning that the problem you have is not with your individual unit but a design problem. Fixing it will probably result in the problem coming back. But you will have to make up you own mind. JVC will take your money over and over again to make the same repair over and over. If you can afford to do that, great. I cannot, so we are going to court. Juan Carrera 11021 N Snapper Creek, Miami, FL 33173-2020 Best way to reach me: email to [email][/email] and also [email][/email] Or at 305-815-2081 (cell) Or at 305-279-8270 (home) NO MARKETING CALLS, MAIL or EMAIL PLEASE!
