[IP Phone 7960] Prompt for code after phone number is entered

Discussion in 'Cisco' started by Chu, Jan 13, 2004.

  1. Chu

    Chu Guest

    In brief, is it possible to create a service that can stop a call from being
    placed and prompt for a code?

    Now, the details... here's what I'd like to have happen. The user picks up
    the phone, dials the number, then on the display screen the user is prompted
    to pick from a list of reason codes for the call. As soon as the code is
    selected, the call is placed. Is this possible using a service? If not, what
    other options could I use?


    Chu, Jan 13, 2004
    1. Advertisements

  2. Chu

    Steve Blair Guest

    Check out the use of authorization codes.

    Steve Blair, Jan 14, 2004
    1. Advertisements

  3. Chu

    Chu Guest

    Thanks Steve, I'll look into it.

    On a note of clarification though, in addition to the reason code for the
    call, they will also need to choose a client to whom the call will be
    billed. I'm guessing that auth codes are a one-time entry and then the call
    goes through? I'm betting I'll need to have some sort of service take
    control of the call at some point to gather the codes and then stuff them
    into a database.
    Chu, Jan 14, 2004
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.