Internet / Gaming

This may be a crazy question but here it goes...

Someone I play an online game with has bad net problems. He will call his ISP and the problem will be fixed for maybe a day and then charge him more a month for a "better service plan". maybe a day after him upgrading his account the net drops out again giving him maybe 5 fps and lagging so bad he will DC. He will not even be able to go to google much less a game. Does this guy have some type of legal right? They are charging him more for the exact same service but failing to deliver. This problem has never occurred until about 6months ago and it has been an on-going thing ever since...

My views:

The ISP should do something about this or be made to do something..
also
It is his fault for upping a package they talk him into.....

At the same time if they can fix it for a day or two then they DO have the capability to fix this problem.

What can be done to MAKE this ISP provide great service if anything?

 

I bet he is having problems with his cable modem (if he is using cable). These modems can die suddenly or degrade service over time. I didn't believe it until I replaced mine about a year ago. Suddenly I had no more drop outs or other errors on my connection.

Wireless routers also die over time. I think these devices may get too hot.

 

I'm not sure what legal recourse he has (if any), that would be something he would have to speak to an attorney about. He might also want to think about replacing his NIC in addition to the cable/DSL modem and router as was suggested earlier.