This may be a crazy question but here it goes...\r\n\r\nSomeone I play an online game with has bad net problems. He will call his ISP and the problem will be fixed for maybe a day and then charge him more a month for a "better service plan". maybe a day after him upgrading his account the net drops out again giving him maybe 5 fps and lagging so bad he will DC. He will not even be able to go to google much less a game. Does this guy have some type of legal right? They are charging him more for the exact same service but failing to deliver. This problem has never occurred until about 6months ago and it has been an on-going thing ever since...\r\n\r\nMy views:\r\n\r\nThe ISP should do something about this or be made to do something..\r\nalso\r\nIt is his fault for upping a package they talk him into.....\r\n\r\nAt the same time if they can fix it for a day or two then they DO have the capability to fix this problem.\r\n\r\n What can be done to MAKE this ISP provide great service if anything?