I can no longer get updates

Discussion in 'Windows 64bit' started by Denise, Nov 21, 2008.

  1. Denise

    Denise Guest

    I no longer have the program installed but there was a warning that a person
    needs to be very careful because it could remove entire programs
    Denise, Nov 27, 2008
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  2. Denise

    Denise Guest

    I just reinstalled it so that I can give you the exact wording of the
    message: 'Continuing further will make permanent changes to your system. You
    may need to reinstall some or all applications on your system that used the
    Windows Installer technology to be installed. If you do not want to proceed,
    please press the Exit button now. Choosing Remove will make the permanent
    Denise, Nov 27, 2008
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  3. Denise

    Tom Ferguson Guest

    Thanks for the clarifying, further information.

    Tom Ferguson, Nov 27, 2008
  4. Denise

    Tom Ferguson Guest

    Do you have a file called wuaueng.dll? It is usually in the
    \windows\system32 directory. It is the "windows update agent".
    Tom Ferguson, Nov 27, 2008
  5. It depends on,
    whether you have your local microsoft dealer for lunch with potatoes,
    vegetables and some tasty souce
    or some parts of him
    Juergen Kluth, Nov 27, 2008
  6. Denise

    Denise Guest

    As I mentioned in the post before yours "It has something to do with a file
    WUAUENG1.dll. For some reason, I don't have it, even though I repaired
    Denise, Nov 27, 2008
  7. Denise

    Tom Ferguson Guest

    By your reply, I take it that you intend readers to assume that, because you
    do not have WUAUENG1.dll, you also do not have wuaueng.dll. Through the
    years of answering posts here and other newsgroups, I have learned to try to
    make as few assumptions as possible. Thus, I asked a direct question to
    which you provided an indirect answer. OK. I will now infer that you do not
    have wuaueng.dll either. [They are actually the same file under a different
    name; however, I'm not going into installer behavior here].

    At his point, I would completely remove the operating system partition and
    reinstall from the installation media or known good image or backup.

    Alternately, I would suggest a repair install on top of the present one
    except that would probably leave you still unable to get updates. There is
    an advantage though. The operating system is now in a well-defined state and
    the fix for it in that circumstance is given in an MSKB article.

    Good luck.

    MSMVP 1998-2007
    Tom Ferguson, Nov 27, 2008
  8. Denise

    Denise Guest

    A few days ago, I contacted MS Help. These are the instructions I received.
    I followed them but they failed and I still can't start Updates:


    1. Click Start, Run, type: notepad C:\AU.reg and press Enter. Choose Yes
    when you are prompted.

    2. Copy the following text and then paste them into the opened Notepad window:

    Windows Registry Editor Version 5.00


    "Description"="Enables the download and installation of Windows updates. If
    this service is disabled, this computer will not be able to use the Automatic
    Updates feature or the Windows Update Web site."

    "DisplayName"="Automatic Updates"














    3. After we paste the above text, please close the Notepad window. Choose
    Yes when you are prompted to save the file.

    4. Click Start, click Run, type in REGEDIT and press Enter.

    5. Locate the following key by clicking the PLUS(+) sign:


    6. If this key exists, please right click it and select Delete.

    7. Double click C:\AU.reg to import the registry key and select OK.

    8. Restart your computer.

    I appreciate your understanding that it may take some time to troubleshoot
    this issue. I truly hope the problem can be resolved by our mutual efforts.
    Thanks for your patience and cooperation.


    It surprises me that MS doesn't readily know the reason for and the
    resolution of this problem.

    I'm going to wait until MS has run out of suggestions prior to doing a
    format. I just formatted my pc about 4 to 5 weeks ago. I had no problems
    getting updates until I installed and uninstalled several diagnostic
    programs. I believe that one of them, when uninstalled, caused this problem.


    Denise, Nov 28, 2008
  9. Denise

    Tom Ferguson Guest

    That is something you should tell them. I draw you attention to this
    information in their message to you, "I appreciate your understanding that
    it may take some time to troubleshoot this issue. I truly hope the problem
    can be resolved by our mutual efforts.

    Thanks for your patience and cooperation."

    I agree that in might prove worthwhile to go through the process with them
    before resorting to the more extreme step I suggested of partition removal
    and re-installation.

    Good luck.

    MSMVP 1998-2007

    Tom Ferguson, Nov 28, 2008
  10. Denise

    Denise Guest

    This problem is resolved.

    This problem started because of wups. I decided to manually chose updates
    and install them, only ones that I knew were for my os. The more MS/Windows
    programs/files that I successfully installed, the problem with wups
    eventually disappeared. Then I started having a problem with wuaueng.dll.
    It seemed like there was no resolution to the problem because I have XP Pro
    x64. As I read through many sites, I found that solutions were only
    available for 32-bit systems, Vista and Server 2003. I had contacted MS and
    the fixes that I was given didn't work. I had installed the update for
    Windows Installer and that seemed to make matters worse, however, I couldn't
    uninstall it.

    I think it was by luck or divine intervention that I found the solution at

    It description of the site is, 'Updates are not installed successfully from
    Windows Update, from Microsoft Update, or by using Automatic Updates after
    you perform a new Windows XP installation or you repair a Windows XP
    installation." This is because the wups file was included in the Repair or
    format. (explained below)


    'This problem occurs because of how the Windows XP repair operation replaces
    Windows system files. When you repair a Windows installation by using a
    Windows XP CD, the repair operation performs both of the following operations:
    It replaces all the Windows system files with the corresponding files from
    the CD.

    Note This includes the Windows Update files. It restores the Windows
    The latest version of Windows Update includes a file that was not available
    in the release version of Windows XP. This file is named Wups2.dll.
    Therefore, after the repair operation is complete, the following situation
    The Wups2.dll file remains on the computer.
    The registry entries that correspond to this file are missing.
    Because the registry files that correspond to the Wups2.dll file are
    missing, update installations are unsuccessful.'

    I was able to get MS/Windows Updates again. Unfortunately, after all were
    installed, I lost connection to the internet and couldn't create another
    connection (I'm on my daughter's computer now). I contacted my isp and we
    ran a number of tests and I was told that my network card is bad.

    It never just rains . . . it pours!

    I thought that I'd post the solution to this problem so that other people
    who have the same problem can go to these sites and get a quick solution.
    Denise, Nov 29, 2008
  11. Denise

    thecreator Guest

    Hi Denise,
    How are you connected to the Internet through the Network Card? Wired or

    Reinstall the Network Card Drivers, before assuming the Network Card is
    bad and reboot. If Wirelessly, reenter your SSID Signal Name and the
    passcode. It is very possible that the passcode can become corrupted.
    thecreator, Nov 30, 2008
  12. Denise

    Denise Guest

    " Reinstall the Network Card Drivers, before assuming the Network Card is
    bad and reboot. If Wirelessly, reenter your SSID Signal Name and the
    passcode. It is very possible that the passcode can become corrupted."

    The driver that I have is VIA Rhine Fast Ethernet Adapter. I went to VIA
    Technologies but I kept getting sent to driver sites that sell drivers. I
    decided to read some posts at forums that came with a Google search and
    someone said that the Hyperion Pro 4 in 1 is the same thing. I have that
    driver in my pc and I just installed it but I still can't connect. It says
    that it's looking for my network address. I'm on my daughter's computer
    again so I can't check out the exact words, but subnet mask is and
    the other one (Gateway ?) is also. That was the reason that I was told that
    it was my network card. I checked the cable and looks fine, but it could
    just be the cable.

    If anyone can give me the addy for the VIA Rhine Fast Ethernet Adapter
    (driver ?), I'd appreciate it.

    The cable wire for the internet comes into my house and is connection to a
    Netgear Wireless Gateway Modem/Router Combo and the cable is connected to my
    computer. The wireless signal is sent to 2 computers in other parts of the
    house. They have internet connection.

    're-enter the SSID Signal Name and the passcode.' I don't know what an SSID
    signal is. My isp has a WEP key number that I have but it has to be entered
    at my isp's site, and I'm not connected. I also know my IP address, not sure
    if it's the static address or not though and I can't connect to type it in
    the address bar.

    Thanks for your thoughts :)
    Denise, Nov 30, 2008
  13. The 4-in-1 package does not have the Rhine Ethernet drivers.
    You need to select "Ethernet (Networking/LAN/WLAN)" and
    then select the appropriate driver package based on what
    your motherboard actually has.

    the URL is www.viaarena.com
    Bobby Johnson, Nov 30, 2008
  14. Denise

    Denise Guest

    Hi Bobby,

    The site you recommended is the same site that I had gone to. None of the
    drivers there are free. The site only recommends drivers that can be
    purchased. I found the driver that I need but I would have had to sign up
    and pay for the driver.
    Denise, Nov 30, 2008
  15. I know for a fact and from years of downloading drivers from
    www.viaarena.com that it is absolutely FREE! The site is
    the Support site for VIA. So, if you were prompted to pay
    for drivers, it was another site, not viaarena!
    Bobby Johnson, Nov 30, 2008
  16. P.S.

    If you clicked on the link from "Recommended: Click here to
    run a free scan for all your PCs outdated drivers (Sponsor)"
    it does take you to another site, but note that it plainly
    states "(Sponsor)" which means it is not a VIA website!
    Bobby Johnson, Nov 30, 2008
  17. Bobby Johnson, Nov 30, 2008
  18. As an additional note:

    Not reading carefully is exactly why people end up on
    malicious web sites and then wonder what happened to their
    Bobby Johnson, Nov 30, 2008
  19. Apparently my original response got lost somewhere.

    The downloads from www.viaarena.com are free. I have been
    downloading drivers from there for years and have never paid
    for any of the downloads. www.viaarena.com is the support
    site for VIA and has always been free.

    What you have done is clicked on the links for their Sponsor
    which takes you to a site offering too check your system and
    charging for their service. You need to pay more attention
    to what is posted on web sites and read carefully before you
    go clicking on links. Careless clicking on links is how
    unsuspecting surfers end up with malware on their computer
    and then wonder why things are screwed up.
    Bobby Johnson, Nov 30, 2008
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