I can no longer get updates

Discussion in 'Windows 64bit' started by Denise, Nov 21, 2008.

  1. Denise

    Denise Guest

    Hi,

    My copy of Windows has been validated for 2 years. I haven't received an
    update notification for the past week so I went to the update site. I
    received a message that said 'Windows Update has encountered an error and
    cannot display the requested page.' Is there a known reason for this and
    what can I do to fix it?
     
    Denise, Nov 21, 2008
    #1
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  2. Denise

    Carlos Guest

    Carlos, Nov 21, 2008
    #2
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  3. Denise

    John Barnes Guest

    If the other suggestions don't work, you can try System Restore.
     
    John Barnes, Nov 21, 2008
    #3
  4. Denise

    Denise Guest

    Hi Carlos,

    Thanks for replying.

    I tried start -> run, typed regsvr32 MSXML3.dll, but it didn't help.

    I also started Background Intelligent Transfer Service and set it on Manual.

    Windows Internet Explorer 7 is in Add/Remove Programs.

    Any other ideas besides a Repair? I just formatted about a month ago and
    everything was working great.
     
    Denise, Nov 21, 2008
    #4
  5. Denise

    thecreator Guest

    Hi Denise,

    Have you run a Chkdsk /r or Chkdsk with both options checked?

    Have you tried clicking refresh to see if that has any effect?

    Have you updated your Adobe Flash Player?
     
    thecreator, Nov 21, 2008
    #5
  6. Denise

    Denise Guest

    I did a System Restore to two points, the oldest and one in the middle but
    neither helped. Thanks for your suggestion.
    --
    Denise




     
    Denise, Nov 21, 2008
    #6
  7. Denise

    Denise Guest

    I ran chkdsk /f and chkdsk /r but neither helped.
    I opened Adobe and had it search for updates but none were available.
    Refreshing didn't help.
    When I went into my Update History, it said that I haven't received any
    updates. I've received a lot of updates.

    Also, F-Secure Support pages F-Secure Online Virus Scanner will no longer
    work. I think they might be tied into the same problem and need the same fix.

    --
    Denise




     
    Denise, Nov 21, 2008
    #7
  8. Denise

    Denise Guest

    I also ran Microsoft Malicious Software Removal Tool and it found no
    problems. I also ran MalwareBytes, SUPERAntiSpyware, Ad-Aware and aVast!.
    None of them found anything more than cookies. I haven't been having any
    other problems with my computer.
    --
    Denise




     
    Denise, Nov 21, 2008
    #8
  9. Denise

    Denise Guest

    Last week, I installed Java 6 Update 10 and Adobe Shockwave Player 11. Would
    either of these programs be causing the problem?

    Also, I use aVast! Windows Security Center doesn't recognize it so I
    checked the box that I would monitor it on my own. For the past 2 years, it
    recognized it. It stopped recognizing it about two weeks ago. I uninstalled
    aVast! and reinstalled it but it didn't help. Windows Security Center still
    doesn't recognize it.
    --
    Denise




     
    Denise, Nov 22, 2008
    #9
  10. Denise

    John Barnes Guest

    Have you tried System File Checker yet? Elevated Command prompt sfc
    /scannow

     
    John Barnes, Nov 22, 2008
    #10
  11. Denise

    Denise Guest

    Yes, I put my Microsoft disk in my DVD drive and performed the SFC scan. It
    didn't make a difference.
     
    Denise, Nov 22, 2008
    #11
  12. Denise

    Carlos Guest

    Denise,
    You will have to think hard what events happened two weeks ago.
    Did you install any new software/hardware?
    Something happened in that crucial week that is causing all these troubles.
    Can you do a System Restore to, let's say, three weeks ago?
    Carlos

     
    Carlos, Nov 22, 2008
    #12
  13. Denise

    Denise Guest

    Hi Carlos,

    The only programs that I installed to use when needed were Last week, I
    installed Java 6 Update 10 and Adobe Shockwave Player 11.

    I was having problems with videos . . . they were choppy, and my computer
    was very sluggish when transferring files. I went to WhatTheTech Forum and
    they asked me to download and install some testing programs . . . PC
    PitStop, 3DMark05 Test, HD Tune Test, What's Running, ATF-Cleaner, Look In My
    PC, and CodeStuff Starters. All of these test programs have been uninstalled.

    I also disabled cftmon.exe, removed the checkmark/tick to turn off Indexing,
    I ensured that DMA was chosen, and disabled the DNS Client service. When I
    undid these changes, it made no difference. I still couldn't download
    updates and Microsoft still shows that I've never received any updates.

    Could it have anything to do with my IP address? The reason I'm asking is
    because some people have told me that my IP address is different.
     
    Denise, Nov 22, 2008
    #13
  14. Juergen Kluth, Nov 22, 2008
    #14
  15. Denise

    Denise Guest

    Hi Juergen . . . thanks for your help.

    How are batch files made?
     
    Denise, Nov 23, 2008
    #15
  16. Denise

    Carlos Guest

    Denise,
    Batch files are simply text files that contain commands.
    Just create an empty text file with Notepad.
    Name it, let's say, "Denise.txt"
    Open it, copy the 7 lines containing "regsvr32.exe..." in
    http://support.microsoft.com/kb/555989/en-us
    and paste them into "Denise.txt"
    Save "Denise.txt" and exit.
    Rename "Denise.txt" to "Denise.bat".
    There you have your Batch file.

    Right-click on it and choose "Run as Administrator".

    :)
    Carlos
     
    Carlos, Nov 23, 2008
    #16
  17. Denise

    Denise Guest

    I also noticed that it's for 32-bit systems. I have XP Pro x64 so the
    solution probably won't work. Thanks anyway. I appreciate your trying to
    help.
     
    Denise, Nov 23, 2008
    #17
  18. Denise

    Denise Guest

    Thanks for explaining it . . . seems easy now. Do you, or does anyone else,
    know if there's a site to do the same thing for x64?
     
    Denise, Nov 23, 2008
    #18
  19. hi,
    give it a try
    jk
     
    Juergen Kluth, Nov 23, 2008
    #19
  20. Denise

    Denise Guest

    Hi philo . . . it was a good suggestion. It gave me a message that
    wups2.dll was successfully installed but when I went to the MS Update page, I
    still couldn't get the updates.
     
    Denise, Nov 23, 2008
    #20
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