Help with Vigor 2600VG and Plustalk (from Plusnet)

Discussion in 'UK VOIP' started by Jon, Dec 9, 2005.

  1. Jon

    Jon Guest

    Hello All,

    Any help appreciated. I recently subscribed to plustalk (my ISPs VoIP
    offering) on a 30-day basis to see what it's like and I'm having a few
    set up troubles.

    My ISP is only prepared to support the use of X-Lite which is a
    softphone, however my router has 2 built-on VoIP ports, to which I have
    connected a standard landline phone via an adapter.

    At present I can initiate a call from the phone by dialling the full
    area code plus the number followed by the # key. When the call is
    answered however no audio flows in either direction, although the router
    reports the call as active.

    When my incoming 0845 number is dialled the handset on my desk will
    ring, but when I pick the receiver up it stops ringing but the calling
    phone carries on with "ring-ring" as if the call has not been answered.

    I have all of the settings in the router and I've verified with Draytek
    and Plusnet that they are correct, so now I'm on my own.
    Jon, Dec 9, 2005
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  2. Jon

    Paul Cummins Guest


    This may be the source of your problems...
    Paul Cummins, Dec 9, 2005
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  3. Jon

    chris-usenet Guest

    Set up a (free) account with sipgate and see if it works there.
    chris-usenet, Dec 9, 2005
  4. Jon

    Jon Guest

    declared for all the world to hear...
    OK, done this and the router is reporting that it's all working. Again I
    can dial in on my sipgate-provided 01603 number and answer the call but
    no audio flows in either direction.

    ANy ideas?
    Jon, Dec 11, 2005
  5. Jon

    Ivor Jones Guest

    No audio or one way audio is usually a port forwarding/NAT problem. Can
    you dial the Sipgate test number 10000..?

    Ivor Jones, Dec 11, 2005
  6. Jon

    Jon Guest

    declared for all the world to hear...
    Yes I can dial it, and the router reports the call as active, but no
    audio. The same behaviour is displayed when using wither my sipgate
    account or my plustalk account provided by my ISP.

    Using xlite I can dial in and out no problem and hold a conversation
    with 2-way audio, however I really want an ordinary phone to work so I
    don't have to have the PC on all the time.

    I've opened all the documented ports as a trial (10000, 8000, 8001 and
    some others) but this makes no difference. I think because the 2 VoIP
    ports are built-in on the router itself then they are not affected by
    the firewall or the NAT in any case. As the phone doesn't (seem to) have
    an IP address of it's own I can't do any sort of port-mapping or
    anything, I assume they behave as if there on my WAN IP rather than
    behind the router.
    Jon, Dec 11, 2005
  7. Jon

    Martin² Guest

    Are you forwarding port 5060 and others to the computer running the X-Lite ?
    Could be your phone ? Try different one.
    Martin², Dec 12, 2005
  8. Jon

    Jon Guest

    declared for all the world to hear...
    When testing with x-Lite, yes I was, along with a few other ports. When
    trying to use the handsets, I turned off the port forwarding and just
    made them completely open.
    Already have done, and both handsets work fine when plugged into the BT
    wall jack.
    Jon, Dec 12, 2005
  9. Jon

    Jon Guest

    declared for all the world to hear...
    More progress:

    I've been onto Draytek UK support by email, we've reached the stage
    where I've been asked to select a different CODEC on the routers VoIP
    configuration page. There are 5 choices in a drop-down menu, however it
    doesn't matter which one you select and save, when you go back into the
    same page the codec has always reverted to the first selection in the
    list (G.711).

    I believe this may be a firmware bug - unless anyone else knows
    Jon, Dec 14, 2005
  10. Jon

    Aon E Mous Guest

    Try using a different browser - this works for me (Mozilla + 2.5.7)
    Aon E Mous, Dec 14, 2005
  11. Jon

    Jon Guest

    [email protected] declared for all the world to hear...
    I tried firefox and the result is the same. I simply can't change the
    Jon, Dec 14, 2005
  12. Jon

    Aon E Mous Guest

    What version of firmware are you using? When/If you upgrade are you
    using the .all file or the .rst fle?
    Aon E Mous, Dec 14, 2005
  13. Jon

    Jon Guest

    [email protected] declared for all the world to hear...
    I've now tried all combinations, and am currently on 2.5.7 using the
    ..rst - as instructed by Draytek support. They've asked me to clear
    cookies and also try from a different PC which I have done and the issue
    is the same.

    I wonder if there is a telnet command to do this?
    Jon, Dec 15, 2005
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