Help with Vigor 2600VG and Plustalk (from Plusnet)

Hello All,

Any help appreciated. I recently subscribed to plustalk (my ISPs VoIP
offering) on a 30-day basis to see what it's like and I'm having a few
set up troubles.

My ISP is only prepared to support the use of X-Lite which is a
softphone, however my router has 2 built-on VoIP ports, to which I have
connected a standard landline phone via an adapter.

At present I can initiate a call from the phone by dialling the full
area code plus the number followed by the # key. When the call is
answered however no audio flows in either direction, although the router
reports the call as active.

When my incoming 0845 number is dialled the handset on my desk will
ring, but when I pick the receiver up it stops ringing but the calling
phone carries on with "ring-ring" as if the call has not been answered.

I have all of the settings in the router and I've verified with Draytek
and Plusnet that they are correct, so now I'm on my own.

 

^^^^^^^

This may be the source of your problems...

 

Set up a (free) account with sipgate and see if it works there.
Chris

 

declared for all the world to hear...

OK, done this and the router is reporting that it's all working. Again I
can dial in on my sipgate-provided 01603 number and answer the call but
no audio flows in either direction.

ANy ideas?

 

No audio or one way audio is usually a port forwarding/NAT problem. Can
you dial the Sipgate test number 10000..?

Ivor

 

declared for all the world to hear...

Yes I can dial it, and the router reports the call as active, but no
audio. The same behaviour is displayed when using wither my sipgate
account or my plustalk account provided by my ISP.

Using xlite I can dial in and out no problem and hold a conversation
with 2-way audio, however I really want an ordinary phone to work so I
don't have to have the PC on all the time.

I've opened all the documented ports as a trial (10000, 8000, 8001 and
some others) but this makes no difference. I think because the 2 VoIP
ports are built-in on the router itself then they are not affected by
the firewall or the NAT in any case. As the phone doesn't (seem to) have
an IP address of it's own I can't do any sort of port-mapping or
anything, I assume they behave as if there on my WAN IP rather than
behind the router.

 

Are you forwarding port 5060 and others to the computer running the X-Lite ?
Could be your phone ? Try different one.
Regards,
Martin

 

declared for all the world to hear...

When testing with x-Lite, yes I was, along with a few other ports. When
trying to use the handsets, I turned off the port forwarding and just
made them completely open.

Already have done, and both handsets work fine when plugged into the BT
wall jack.

 

declared for all the world to hear...

More progress:

I've been onto Draytek UK support by email, we've reached the stage
where I've been asked to select a different CODEC on the routers VoIP
configuration page. There are 5 choices in a drop-down menu, however it
doesn't matter which one you select and save, when you go back into the
same page the codec has always reverted to the first selection in the
list (G.711).

I believe this may be a firmware bug - unless anyone else knows
different?

 

Try using a different browser - this works for me (Mozilla + 2.5.7)

 

[email protected] declared for all the world to hear...

I tried firefox and the result is the same. I simply can't change the
CODEC.

 

What version of firmware are you using? When/If you upgrade are you
using the .all file or the .rst fle?

 

[email protected] declared for all the world to hear...

I've now tried all combinations, and am currently on 2.5.7 using the
..rst - as instructed by Draytek support. They've asked me to clear
cookies and also try from a different PC which I have done and the issue
is the same.

I wonder if there is a telnet command to do this?