Help restoring xp (emachine) please read and explain what is wrong.

Hello Group
Please help if you can
I am having problems restoring my friends Emachine
Modem S1862
http://www.compgeeks.com/details.asp?invtid=S1862

he had run the restore disk, but after successfully (supposedly)
going through the 2 restore disk.
it then trys to reboot
It gives you a line across the bottom, and that's it
after that it locks up, and the only way to turn it off is a cold boot.

What could possibly be the problem?
any way you could help would be appreciated.
Thanks in advance
Pat

 

If this computer is new return it for repair, if not, can you boot to a
"Start-Up Disk" and run <scandisk /all>, if you can do that, you have a
software problem and need to contact E-Machine for new software. If you
don't know what a Start-Up Disk is then you need to call your local tech. If
can't boot to a Start-Up Disk, then you probably can't get into the BIOS, so
check voltage on the power supply, if that's okay swap ram, if that's okay
swap cpu, if that's okay swap mobo. Sometimes just taking the mobo out and
putting it all back together again will get them going.
Good luck.