Help Desk software

Just wondering what software, if any, you use for help
desk or support tracking? I was looking at using tecsync
but would like something that is out of beta and will
still sync with a pocketpc. Anyone have any
recommendations.

I know this isn't the correct newsgroup for this but I
wanted professionals view point.

Thanks

rh

 

Don't know about techsync.
We used to use TrackIt by Blue Ocean and it was crap. I heard now its gone
much better. I believe Intuit now owns it (http://itsolutions.intuit.com/).
Don't use TestTrack. Its crap. There are other software as well but they
into high range like the ones from IBM, Siebal etc.

 

Do you know if they are able to sync to a PDA? I have
been on www.helpdesk.com looking throught he product there
but am having a hard time finding something that can
actually sync to a PocketPC.

Thanks for the insight.

rh

 

were using the CA Service Desk software (admittedly an older version
but)...it's crap :\

 

I have heard that Remedy is good...http://www.remedy.com/

 

I don't know about PDA synch but I believe they have a web module that you
might be able to use with a wireless PDA. Also, like Neil suggested, I have
also heard that Remedy is good.

 

We are currently using Track-It by Intuit. Much
better since they bought it. Not sure about syncing
with a PocketPC but it does have some very nice
remote access features.

 

remedy

btw - i hate IT!!!

 

You can check out Pocket/Desktop Helpdesk at www.nssdd.com. It allows
you to have a pocket pc and desktop version that will sync to the
desktop.

Gil