Help! Compatability issue with xp pro 64 and MS Outlook

Discussion in 'Windows 64bit' started by David Nisbet, Sep 26, 2005.

  1. David Nisbet

    David Nisbet Guest

    There is a known compatability issue with machines running xp pro 64 with
    4gb ram which causes outlook to crash. I need this hotfix :
    http://support.microsoft.com/default.aspx?scid=kb;en-us;896253#9

    It says to contact MS for fix yet when I contact them they put me through to
    the pay technical support site. I just need this file to get through the
    install of outlook. anyone have it or know an alternate solution?

    TIA
     
    David Nisbet, Sep 26, 2005
    #1
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  2. The file seems to have no link, which may mean one of several things. The
    patch is no longer needed, the patch is being updated, MSFT forgot to
    include a link to the patch, etc.... The file in question is:
    Office2003-kb896253-enu.exe


    Wayne
     
    Wayne Wastier, Sep 26, 2005
    #2
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  3. David Nisbet

    David Nisbet Guest

    Exactly...so how do I get it?

     
    David Nisbet, Sep 26, 2005
    #3
  4. Look on this NG, and find the email addy of a MSFT employee and ask him/her.
    I tried searching for it, but came up with a big fat zilch!!!! :eek:(



    Wayne
     
    Wayne Wastier, Sep 27, 2005
    #4
  5. you have to go through to the pay support site. But you won't have to
    actually pay -- it's a bug, and bug fixes are available free. The ONLY way
    to get the file is to contact support for the fix. It isn't directly
    downloadable.
     
    Charlie Russel - MVP, Sep 27, 2005
    #5
  6. That is sad. The patch should be directly available, just as the service
    packs are.


    Wayne
     
    Wayne Wastier, Sep 27, 2005
    #6
  7. This has always been the rule for hot fixes. Some eventually migrate out to
    visible, others do not. But the reason is that hot fixes are NOT as
    thoroughly beta tested as service packs, and sometimes get interim updates
    or issues that develop. This way they can track them. And make sure that you
    really need to hot fix before they give it to you. They do NOT want them
    installed except where it's really needed. (I know, I know, and I absolutely
    agree with you. But that's the rationale I was given when I asked.)
     
    Charlie Russel - MVP, Sep 27, 2005
    #7
  8. "Daddy, can I please fix my computer?" Not until you jump a few hoops, my
    child.


    ROFLMAO.


    Wayne
     
    Wayne Wastier, Sep 27, 2005
    #8
  9. David Nisbet

    David Nisbet Guest

    Thanks for the info Charlie!

     
    David Nisbet, Sep 27, 2005
    #9
  10. Andre Da Costa [Extended64], Sep 27, 2005
    #10
  11. I couldn't agree more. It should be more easily available. I'm guessing that
    it may well make its way into a regular SP (and we're close to one, I think)
    and then the problem will go away. But in the meantime, it's a PITA and a
    major annoyance for x64 users.
     
    Charlie Russel - MVP, Sep 28, 2005
    #11
  12. Dominic Payer, Sep 28, 2005
    #12
  13. yes. ;) I saw that coming...
     
    Charlie Russel - MVP, Sep 28, 2005
    #13
  14. Wayne Wastier, Sep 28, 2005
    #14
  15. Ok, not sure what version it was for as I use Office XP.


    Wayne
     
    Wayne Wastier, Sep 28, 2005
    #15
  16. David Nisbet

    David Nisbet Guest

    David Nisbet, Sep 30, 2005
    #16
  17. Hello Wayne,
    And our answer will be that you need to call to get the hotfix.
    There is no charge for hotfix
    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
    --------------------
    <From: "Wayne Wastier" <>
    <References: <#>
    <>
    <>
    <Subject: Re: Help! Compatability issue with xp pro 64 and MS Outlook
    <Date: Mon, 26 Sep 2005 18:43:24 -0500
    <Lines: 14
    <X-Priority: 3
    <X-MSMail-Priority: Normal
    <X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    <X-RFC2646: Format=Flowed; Response
    <Message-ID: <e$Q#>
    <Newsgroups: microsoft.public.windows.64bit.general
    <NNTP-Posting-Host: 66-169-101-21.dhcp.ftwo.tx.charter.com 66.169.101.21
    <Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
    <Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:18288
    <X-Tomcat-NG: microsoft.public.windows.64bit.general
    <
    <
    <<> Exactly...so how do I get it?
    <>
    <
    <Look on this NG, and find the email addy of a MSFT employee and ask
    him/her.
    <I tried searching for it, but came up with a big fat zilch!!!! :eek:(
    <
    <
    <
    <Wayne
    <
    <
    <
     
    Darrell Gorter[MSFT], Sep 30, 2005
    #17
  18. Thank you Darrell. This issue about calling to retrieve a hotfix is silly
    to me, but I am sure someone at MSFT believes it is necessary, for whatever
    reasons.

    Of course, my perspective may be jaded being more familiar with the PC than
    most. :eek:)
     
    Wayne Wastier, Oct 1, 2005
    #18
  19. Hello Wayne,
    Charlie responded with as good an answer as there is to this:

    From: "Charlie Russel - MVP
    "This has always been the rule for hot fixes. Some eventually migrate out
    to
    visible, others do not. But the reason is that hot fixes are NOT as
    thoroughly beta tested as service packs, and sometimes get interim updates
    or issues that develop. This way they can track them. And make sure that
    you
    really need to hot fix before they give it to you. They do NOT want them
    installed except where it's really needed. (I know, I know, and I
    absolutely
    agree with you. But that's the rationale I was given when I asked.)"

    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
    --------------------
    <From: "Wayne Wastier" <>
    <References: <#>
    <>
    <>
    <e$Q#>
    <>
    <Subject: Re: Help! Compatability issue with xp pro 64 and MS Outlook
    <Date: Sat, 1 Oct 2005 01:12:08 -0500
    <Lines: 60
    <X-Priority: 3
    <X-MSMail-Priority: Normal
    <X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    <X-RFC2646: Format=Flowed; Original
    <Message-ID: <>
    <Newsgroups: microsoft.public.windows.64bit.general
    <NNTP-Posting-Host: 66-169-101-21.dhcp.ftwo.tx.charter.com 66.169.101.21
    <Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
    <Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.64bit.general:18515
    <X-Tomcat-NG: microsoft.public.windows.64bit.general
    <
    <message <> Hello Wayne,
    <> And our answer will be that you need to call to get the hotfix.
    <> There is no charge for hotfix
    <> Thanks,
    <> Darrell Gorter[MSFT]
    <>
    <> This posting is provided "AS IS" with no warranties, and confers no
    <> rights --------------------
    <> <From: "Wayne Wastier" <>
    <> <References: <#>
    <> <>
    <> <>
    <> <Subject: Re: Help! Compatability issue with xp pro 64 and MS Outlook
    <> <Date: Mon, 26 Sep 2005 18:43:24 -0500
    <> <Lines: 14
    <> <X-Priority: 3
    <> <X-MSMail-Priority: Normal
    <> <X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    <> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    <> <X-RFC2646: Format=Flowed; Response
    <> <Message-ID: <e$Q#>
    <> <Newsgroups: microsoft.public.windows.64bit.general
    <> <NNTP-Posting-Host: 66-169-101-21.dhcp.ftwo.tx.charter.com
    <> 66.169.101.21 <Path:
    <> TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
    <> <Xref: TK2MSFTNGXA01.phx.gbl
    <> microsoft.public.windows.64bit.general:18288 <X-Tomcat-NG:
    <> microsoft.public.windows.64bit.general < <
    <> <<> <> Exactly...so how do I get it?
    <> <>
    <> <
    <> <Look on this NG, and find the email addy of a MSFT employee and ask
    <> him/her.
    <> <I tried searching for it, but came up with a big fat zilch!!!! :eek:(
    <> <
    <> <
    <> <
    <> <Wayne
    <> <
    <> <
    <> <
    <
    <Thank you Darrell. This issue about calling to retrieve a hotfix is silly
    <to me, but I am sure someone at MSFT believes it is necessary, for
    whatever
    <reasons.
    <
    <Of course, my perspective may be jaded being more familiar with the PC
    than
    <most. :eek:)
    <
    <--
    <
    <-------------------------------------
    <Wayne Wastier
    <Z-80 - AMD 64 3200+
    <
    <
    <
     
    Darrell Gorter[MSFT], Oct 1, 2005
    #19
  20. -snip

    LOL. Darrell, you must really be bored as I was only stating my opinion. I
    have been known to be wrong from time to time, AIYDK. LOLOL


    You know I am indebted to you for all of your help at my end.

    Your friend,
     
    Wayne Wastier, Oct 1, 2005
    #20
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