HELP! can ping domain IP but can't find site form Spain

Discussion in 'Computer Support' started by edwinvangorp, Mar 9, 2007.

  1. edwinvangorp

    edwinvangorp Guest

    Hi Guys,

    This is weird... From anywhere in the world people can access our webp
    age www.gorpproductions.com EXCEPT FROM SPAIN. Now Spain is where I'm
    living and me and other people in Spain cannot see the web page.

    The IP is 64.202.167.3 and this gives a PING REPLY. Now if I PING
    www.gorpproductions.com then there is no answer.

    I could understand if this would be a local setting but it seems to be
    the same problem in the whole of Spain.

    What should I do? I'm lost and I just launched a video in Google that
    leads to our website but I have no chance of updating our site.

    The traceroute to www.gorpproductions.com:
    Traceroute has started ...

    traceroute: unknown host www.gorpproductions.com


    The traceroute to 64.202.167.3:
    Traceroute has started ...

    traceroute to 64.202.167.3 (64.202.167.3), 64 hops max, 40 byte
    packets
    1 192.168.1.1 (192.168.1.1) 2.601 ms 2.293 ms 2.300 ms
    2 192.168.153.1 (192.168.153.1) 63.891 ms 69.557 ms 579.889 ms
    3 129.red-80-58-122.staticip.rima-tde.net (80.58.122.129) 64.214
    ms 585.553 ms 75.892 ms
    4 * 129.red-80-58-81.staticip.rima-tde.net (80.58.81.129) 338.996
    ms 569.066 ms
    5 * * *
    6 so5-3-0-0-grtparix1.red.telefonica-wholesale.net (213.140.36.146)
    439.570 ms ge4-0-0-0-grtmadpe1.red.telefonica-wholesale.net
    (213.140.38.41) 421.356 ms ge0-1-0-0-grtmadpe1.red.telefonica-
    wholesale.net (213.140.38.33) 448.720 ms
    7 ge6-1-0-0-grtlontl1.red.telefonica-wholesale.net (213.140.38.105)
    474.616 ms so6-2-0-0-grtlontl1.red.telefonica-wholesale.net
    (213.140.43.214) 473.562 ms ge4-3-0-0-grtlontl1.red.telefonica-
    wholesale.net (84.16.12.13) 502.331 ms
    8 192.205.33.253 (192.205.33.253) 593.883 ms 592.395 ms so7-3-0-0-
    grtnycpt3.red.telefonica-wholesale.net (213.140.38.221) 613.307 ms
    9 p13-0-0-grtwaseq1.red.telefonica-wholesale.net (213.140.37.54)
    619.233 ms 659.489 ms 646.863 ms
    10 tbr1-cl4.sl9mo.ip.att.net (12.122.10.30) 704.704 ms
    192.205.33.253 (192.205.33.253) 639.725 ms 715.347 ms
    11 12.122.84.158 (12.122.84.158) 626.228 ms tbr2-
    cl6.dlstx.ip.att.net (12.122.10.90) 620.352 ms 625.644 ms
    12 tbr1-cl4.sl9mo.ip.att.net (12.122.10.30) 624.197 ms tbr2-
    cl1592.phmaz.ip.att.net (12.122.10.82) 627.590 ms 627.441 ms
    13 tbr2-cl6.dlstx.ip.att.net (12.122.10.90) 627.168 ms 12.122.108.65
    (12.122.108.65) 626.083 ms 789.082 ms
    14 tbr2-cl1592.phmaz.ip.att.net (12.122.10.82) 511.850 ms 821.182
    ms 518.000 ms
    15 mdf001c7613r0004-gig-12-1.phx1.attens.net (63.241.130.174)
    814.002 ms 12.122.108.65 (12.122.108.65) 818.524 ms 860.390 ms
    16 12.122.255.106 (12.122.255.106) 921.603 ms 816.769 ms 709.369
    ms
    17 mdf001c7613r0004-gig-12-1.phx1.attens.net (63.241.130.174)
    829.202 ms * 716.777 ms
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    23 * * *
    24 * * *
    25 * * *





    Thanks,

    Edwin
     
    edwinvangorp, Mar 9, 2007
    #1
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  2. edwinvangorp

    Mike Easter Guest

    Maybe. That isn't easily determined. I can access it. Since it echoes
    ICMP it is easy to test it from tools which ping or tracert it from all
    over the world.
    Let us stay focused on just you and your system. We can't deal so
    easily with all of the other people in Spain.
    Perhaps not; but if I ping www.gorpproductions.com it echoes.

    I can also say that it will echo traceroute and tracert and that its
    rDNS is linhost113.prod.mesa1.secureserver.net and that there are
    approximately 3750 other websites/domainnames sharing the same IP as
    gorp.
    I rather doubt it.
    It appears to me that your resolver is not resolving the name. If we
    look at dnsstuff we see that there is nothing wrong with the nameservice
    for gorpproductions.com, with prompt response from the nameservers,
    similarly for www. and there is no problem with the webserver responding

    Initiating server query ...
    Looking up IP address for domain: www.gorpproductions.com
    The IP address for the domain is: 64.202.167.3
    Connecting to the server on standard HTTP port: 80
    [Connected] Requesting the server's default page.
    The server returned the following response headers:
    HTTP/1.1 200 OK
    Date: Fri, 09 Mar 2007 23:18:29 GMT
    Server: Apache
    Connection: close
    Transfer-Encoding: chunked
    Content-Type: text/html
    Query complete.

    So, it would appear that your own nameservice is faulty. There are
    several ways to remedy this, depending upon your connectivity.
     
    Mike Easter, Mar 9, 2007
    #2
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  3. edwinvangorp

    edwinvangorp Guest


    Hi Mike,

    Thanks for jumping in..... What should I do to give you an idea what
    is happening? Other people here in the area (approx 100km radius) have
    tried from different locations, but they can't load the site.

    Thanks,

    Edwin
     
    edwinvangorp, Mar 10, 2007
    #3
  4. edwinvangorp

    Mike Easter Guest

    I can ping and traceroute the name from servers in Spain. If I use the
    tools at traceroute.org, I can choose servers from all over the world
    and those servers can resolve the name and ping and traceroute the
    target:

    http://ipet.as12769.net/trace Iber-X (AS12769) ping and traceroute
    facility - Query: traceroute - Addr: www.gorpproductions.com

    That tool pinged and tracerouted from iber-x to gorp, which iberx is
    213.190.0.6 rDNS mad1srv03.as12769.net which is Madrid Spain
    infrastructure

    http://www.zilos.com/conozcanos/traceroute.html Trazado de ruta desde
    Zilos - Veloxia Network - Trazado de ruta a www.gorpproductions.com
    desde Veloxia Network (Alicante, España) -

    That tool tracertouted from the Spanish veloxia network to gorp.
    It is not possible for me to troubleshoot some other people's systems in
    Spain other than you. We can only talk about what is wrong with your
    system. It appears to me that your resolvers are not working properly.

    Do you know how to find out what is performing your name resolution for
    you? On my system I use cable modem for my connectivity and I use a
    router for my connection to the cable, and I don't just use the DHCP
    resolvers which my cable modem's connectivity provides, because the
    provider is using a form of advertising for nameservice problems which I
    don't like, but instead I use the resolvers provided by opendns. Those
    resolvers also advertise, but they do a better job of resolving than my
    provider does.
     
    Mike Easter, Mar 10, 2007
    #4
  5. edwinvangorp

    edwinvangorp Guest


    Hi Mike,

    I think I nearly lost track here. I have average IT knowledge but this
    goes very far.

    We use a wireless router in our home which assigns an IP through the
    DHCP facility in the router. But if you feel this would be the problem
    then we would need to change systems for every internet user in this
    area?.....Do you think it's an error in the providers setting?

    Edwin
     
    edwinvangorp, Mar 10, 2007
    #5
  6. edwinvangorp

    edwinvangorp Guest



    MIKE.... I don't know what happened BUT WE'RE BACK ONLINE.. we
    couldn't access the website for nearly a week.

    I really appreciate your help! You have to know that if the world
    would have more people like you it would be a lot better here.

    Thank you,

    Edwin
     
    edwinvangorp, Mar 10, 2007
    #6
  7. edwinvangorp

    Mike Easter Guest

    Bummer. There are ways of troubleshooting that; determining the IP
    externally to your resolver. Using a website proxy to access the target
    website.
    YW You're welcome.

    I suspect that something was wrong with your provider's resolver/s. You
    are of rima-tde.net where tde is telefonica de espana and rima is red IP
    multi aceso

    It is possible that the other friends you were asking were also
    accessing by rima-tde.net and were also failing to resolve the name
    because of the rima-tde.net resolvers being outawhack.
    de nada
     
    Mike Easter, Mar 10, 2007
    #7
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