I have usually ignored the complaints about DVD Planet that I've read on the\nnewsgroups because I had not experienced any problems with their service.\nNow I wish I had listened. I e-mailed DVD Planet at the beginning of this\nmonth so I could cancel a pre-order that I had made. I needed to cancel the\norder because of a financial situation that left me too broke to afford the\norder (the order was for the Indiana Jones box set and the Golden Age of\nLooney Tunes box). Today I received the Indiana Jones box set. When I\ncalled to complain I was told that their e-mail has been down for two weeks\nand the cancellation conformation I received by e-mail was automated. When\nI asked them how I was going to get to work with no gas money they told me\nthat they would send me a return sticker so I wouldn't need to pay postage.\nThey refused to refund the money until they received the returned order.\nThe return process can take two weeks easy. Monday I'm filing a complaint\nwith the State Attorney Generals Office and the Better Business Bureau. I\nrealize that the BBB and Attorney General will probably not amount to much,\nbut it will cost DVD Planet time, which equals money, to answer the\ncomplaint. If this costs them enough, maybe they'll fix the e-mail, which\nby the way is still not working, and the streamline the order cancellation\nprocess.