FTC Complaint Against Lingo / Primus Telecommunications

Discussion in 'VOIP' started by Daniel Norton, Nov 9, 2004.

  1. FYI, here's the essential text of a complaint I filed against Primus
    Telecommunications with the Federal Trade Commission yesterday:


    I ordered the Lingo service in September and was charged for it and as
    I was setting up the service I had a problem setting up the "Call
    Forwarding Always" feature. When I phoned the Lingo technical service
    department I learned that the forwarding feature has restrictions not
    previously mentioned: in particular, the service will not forward to
    toll-free numbers (e.g. 800, 877, 866). I then called the cancelation
    department to cancel the Lingo service and receive a full refund, but
    the person answering the phone there [in India, actually] who claimed
    to be a supervisor flatly refused to issue a full refund.

    In late September I formally complained to Primus Telecommunications
    in writing (certified letter), but never received a reply.
    Daniel Norton, Nov 9, 2004
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