Hi everyone: I just had a frustrating experience with my software program, DragonNaturallySpeaking. The package and the instructions say that I can have it installed on more than one computer. The advertisement for the software also states the same thing. However, when I tried to install it on my second computer, I was not able to do it. This is because I had already activated on my first computer, so a second activation was not allowed. I am not a pirate, nor am I trying to get something that is above and beond the End User Agreement. At first, I tried send an email to technical support. However, the company "ScanSoft" wanted to charge me $9.00 for emailing Tech support. I just spent $200 on their software, and they want me to spend $9.00 for technical support? That is just ridiculous. My blood is boiling! Anyways, I was able to find a different email address for customer support (non-technical). I don't know how long it will take them to get back to me. All I know is that Scansoft is a very piss poor company when it comes to product support. The communication channels are very limited. It is just not a good experience. I have already invested $200. I will not be buying another product from them. I am angry about it. I hope they can resolve my issue--an issue that should not have been there in the first place, because it is stated on their End User Agreement that I am allowed to have the product installed on more than two computers. I just wanted to vent. I want to SHOUT! I am feeling frustrated!!! signed: Frustrated. By the way, ScanSoft has changed their name to Nuance. Ironic isn't it? It is a real Nusance to deal with them. They are a terrible company with whom to do business. I hated the whole experience. Terrible.
I don't think you have a Tech. Support issue. You have a problem with the second activation of the product. You should be able to call the sales staff if possible and indicate you have an activation issue because their activation process indicates that you have used two activations and is blocking the second one. You should find another number other than Tech Support and give it a try. It cannot hurt. Duane
Wait until Norton Antivirus trashes your entire operating system and then you will know what frustration and total non-support can be like.
Sure it's Norton that trashed your OS. Couldn't be poor surfing habits, porn surfing, shadey program downloading, cutting programs in and out, not performing system maintenance and general lack of user knowledge. It's all about Norton.... Yeah right!
You purchased a single-user lisense that only works with 1 person, legally. There are ways around that, but you should just perchase a second lisence for it. Or if you have LimeWire, then serach it on LimeWire
<You purchased a single-user lisense that only works with 1 person, legally. <There are ways around that, but you should just perchase a second lisence <for it. < <Or if you have LimeWire, then serach it on LimeWire While your at it search for a spell checker. *stalk* < <<> Hi everyone: <> <> I just had a frustrating experience with my software program, <> DragonNaturallySpeaking. <> <> The package and the instructions say that I can have it installed <> on more than one computer. <> <> The advertisement for the software also states the same thing. <> <> However, when I tried to install it on my second computer, I was <> not able to do it. This is because I had already activated on my first <> computer, so a second activation was not allowed. <> <> I am not a pirate, nor am I trying to get something that is above <> and beond the End User Agreement. <> <> At first, I tried send an email to technical support. However, <> the company "ScanSoft" wanted to charge me $9.00 for emailing Tech <> support. <> <> I just spent $200 on their software, and they want me to spend <> $9.00 for technical support? That is just ridiculous. My blood is <> boiling! <> <> Anyways, I was able to find a different email address for <> customer support (non-technical). <> <> I don't know how long it will take them to get back to me. <> <> All I know is that Scansoft is a very piss poor company when it <> comes to product support. <> <> The communication channels are very limited. It is just not a <> good experience. <> <> I have already invested $200. I will not be buying another <> product from them. I am angry about it. <> <> I hope they can resolve my issue--an issue that should not have <> been there in the first place, because it is stated on their End User <> Agreement that I am allowed to have the product installed on more than <> two computers. <> <> I just wanted to vent. I want to SHOUT! I am feeling <> frustrated!!! <> <> signed: Frustrated. <> <> <> By the way, ScanSoft has changed their name to Nuance. Ironic isn't <> it? It is a real Nusance to deal with them. They are a terrible <> company with whom to do business. I hated the whole experience. <> <> Terrible. <> < __ -nos1eep
I don't mean to rub salt into the wound, but you shouldn't have bothered with a Voice Recognition program like Dragon. VR is still a long way from being usable. I'm sure it was version 7 or 8 that I got of Dragon and its completely useless. It's faster to just type that to try and dictate or to convert a speech file. Even after a lot of training it still gets 50% of the dictations wrong. I'd say at least another 10 years minimum before Voice Recognition technology for the consumer gets anywhere near acceptable in performance. John
