Here are the appropriate configs. Any help would be appreciated. This is an isp connection using pvc with full burst equal to cir. thx, will SFO-R-B1#sh ver Cisco Internetwork Operating System Software IOS (tm) 3600 Software (C3620-IK9O3S-M), Version 12.2(19a), RELEASE SOFTWARE (fc2) Copyright (c) 1986-2003 by cisco Systems, Inc. Compiled Mon 29-Sep-03 23:32 by pwade Image text-base: 0x60008930, data-base: 0x612C8000 SFO-R-B1#sh frame pvc PVC Statistics for interface Serial0/0 (Frame Relay DTE) Active Inactive Deleted Static Local 1 0 0 0 Switched 0 0 0 0 Unused 0 0 0 0 DLCI = 500, DLCI USAGE = LOCAL, PVC STATUS = ACTIVE, INTERFACE = Serial0/0.500 input pkts 119940553 output pkts 123748800 in bytes 2756200352 out bytes 641489940 dropped pkts 17457 in pkts dropped 0 out pkts dropped 17473 out bytes dropped 2500397 late-dropped out pkts 17473 late-dropped out bytes 2500397 in FECN pkts 241717 in BECN pkts 0 out FECN pkts 0 out BECN pkts 0 in DE pkts 0 out DE pkts 0 out bcast pkts 10429 out bcast bytes 3232990 pvc create time 2w2d, last time pvc status changed 01:11:11 <====NOTE! SFO-R-B1#sh run Building configuration...! ! class-map match-all CLMAP_VPN_VD match access-group name ACL_QOS_VPN_VD class-map match-all CLMAP_POL match access-group name ACL_QOS_POL class-map match-all CLMAP_VPN_D match access-group name ACL_QOS_VPN_D ! ! policy-map PMAP_INT class CLMAP_POL bandwidth percent 15 class CLMAP_VPN_VD bandwidth percent 50 class CLMAP_VPN_D bandwidth percent 25 class class-default fair-queue 512 ! interface Serial0/0 description INTERNET Frame Subnet bandwidth 1536 no ip address ip broadcast-address 0.0.0.0 no ip redirects no ip proxy-arp encapsulation frame-relay IETF no ip mroute-cache no fair-queue service-module t1 timeslots 1-24 frame-relay traffic-shaping frame-relay lmi-type ansi ! interface Serial0/0.500 point-to-point description INTERNET Subnet bandwidth 1536 ip address XXX.XXX.XXX.XXX 255.255.255.252 ip broadcast-address XXX.XXX.XXX.XXX no ip redirects no ip proxy-arp no ip mroute-cache frame-relay interface-dlci 500 IETF class CLASS_FRM_INT! ! ip access-list extended ACL_QOS_POL remark =================beg===================== remark =P all traffic to the POL Servers permit ip XXX.XXX.XXX.XXX 0.0.0.31 any remark =================end===================== ip access-list extended ACL_QOS_VPN_D remark =================beg===================== remark =P no-voip VPN Site traffic: ATL, XPR, UKB permit ip host XXX.XXX.XXX.XXX host XXX.XXX.XXX.XXX permit ip host XXX.XXX.XXX.XXX host XXX.XXX.XXX.XXX permit ip host XXX.XXX.XXX.XXX host XXX.XXX.XXX.XXX remark =================end===================== ip access-list extended ACL_QOS_VPN_VD remark =================beg===================== remark =P traffic between sites with Voice/Data over VPN permit ip host XXX.XXX.XXX.XXX host XXX.XXX.XXX.XXX remark =================end===================== ! map-class frame-relay CLASS_FRM_INT no frame-relay adaptive-shaping frame-relay cir 1536000 frame-relay bc 1536000 service-policy output PMAP_INT