Firefox Browser Won't Open After Failed Updating Attempt: Need Help With Error Msg., Please

Hello:

Tried updating my Firefox Browser to latest version as they suggested in a
window on the Browser's front page.

Big mistake.
Halfway thru the updating process, it asked me to shut down any running
programs which i attempted to do. Now I can't get it to work at all.

Whenever I try to open it up, I get the following window with an error msg.:

"This program must close to allow a previous installation attempt to
complete. Please restart"

I tried shutting the PC off, and then rebooting, but the msg still comes up
whenever I try to open Firefox.

Tried logging off, and also switching users.
The new User also gets the error msg.

Also tried Control Alt Del, but it does not solve the problem

Any suggestions would be most appreciated. Really stumped on what else to
try.

Thanks,
Bob

 

Go into Control Panel / Add\Remove Programs and try
to uninstall Firefox from there, and then reboot.

<snip>

 

netscape.public.mozilla.browsers

 

It did this to me , but after a couple of days, it suddenly worked ok.

 

Best advice is to download the newest version at http://www.mozilla.org
Install the new version. It will ask if you wish to completely delete
the old one. Tell it yes. You should be good to go. By the way, all
install programs tell you to close any open programs. This warning can
be safely ignored.

 

Hmm. I installed this way, and didn't receive that prompt. It just
installed over the old version without comment.

I guess that's more true these days. But if you've got a crappy old
computer like mine, where resources are so limited that the screen dims
when it switches from AM to PM, closing other programs is still a good
idea.

 

I think that it depends on which version you download...exe self-install
or zip.

The self install should give you this message but the zip usually
doesn't as it isn't really installing anything until you unzip it to a
temp file first.