Fibre broadband

Discussion in 'UK VOIP' started by Malcolm Loades, Mar 2, 2013.

  1. I love my Fritzbox 7170 and don't wish to lose the use of it. However,
    fibre broadband is available to me and the high speeds available are
    very tempting :)

    I don't think the 7170 can be used as the router on a fibre network?
    Has anyone here connected one to a fibre network (mine would be Virgin)?

    Advice will be much appreciated.

    Malcolm Loades, Mar 2, 2013
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  2. Malcolm Loades

    Roger Guest


    I use my virgin router (superhub) in modem only mode and then have a
    TP-Link router connected to it (as its easier to configure with gargoyle
    firmware installed). I then have my fritzbox 7170 off the tp-link for
    the phone services and I can use the LAN ports of the 7170 for extra
    wired connections (ascting as a hub) but I dont think it will work as a
    router in this config.

    Is there any reason you want to use the 7170 as the router rather than
    the virgin supplied one?

    Roger, Mar 2, 2013
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  3. I'm not very techy so perhaps I used the wrong terminology :-(

    I want the 7170 for the voip capability with it's easy routing of calls
    via conventional landline, or different voip providers, based on pre-set
    criteria. I don't really care whether my PC's lan cable plugs into a
    Virgin box or the 7170, nor which of them provides the wireless signal
    for the other machines in the house.

    Am I right in thinking that you are saying that the 7170 can be
    connected to the Virgin router and will carry on doing the voip stuff as

    Malcolm Loades, Mar 2, 2013
  4. Malcolm Loades

    Roger Guest

    Hi Malcom
    yes - I bought my 7170 for exactly this purpose as I was fed up wioth
    Sipura "echo" and have never used the adsl part of the 7170. The eaisest
    thing to do is to leave the Virgin Superhub as it is and use this for
    your wireless and wired LAN connections.

    On the Fritzbox do the following -

    Go to Settings - Advanced Settings - Account Information

    For "Select whether your Internet connection should be established via
    DSL or LAN." Select "Internet connection via LAN 1 "

    In Operating Mode select "Share existing Internet connection in the
    network (IP Client)"

    For connection settings chose "Configure the IP address manually" and
    pick an ip address in the range of your superhub and use this - for
    example if your superhub lan address is (the default) chose or another suitable address. Chose subnet mask, default gateway is the address of your Superhub
    ( as default). For primary and secondary dns servers you can
    use the virginmedia ones ( and Finally put
    in your upstream and downstream rates (dependent on your virgin package).

    When you click apply the ip address of your fritzbox will change so plug
    a network cable from the LAN1 port of the 7170 into one of the ports on
    your superhub, connect your pc/ipad etc to your superhub and you should
    then be able to connect to your fritzbox using the ip address you gave
    it (for exmaple

    Once you can connect, you can then turn off wireless on your Fritzbox
    and use the SuperHubs WIFI conenction. At this point the phone services
    should be working on your Fritzbox.

    Hope that helps
    Roger, Mar 3, 2013
  5. Indeed it does! Thank you.

    Before I make the final commitment to an 18 month contract with Virgin
    (30mb service) are you happy with them?


    Malcolm Loades, Mar 3, 2013
  6. Malcolm Loades

    Roger Guest

    I am now - for about 6 months (12-18 months ago) I wasnt as there was a
    problem in my area and I got very frustrated dealing with Indian Call
    Centres asking me what wireless channel I was on because they were
    reading the standard script - to be fair though I think the call centres
    is probably a common issue across the board these days. I eventually got
    put in touch with a local network manager who couldnt have been more
    helpful - he even gave me his mobile phone number incase any further
    problems came up!

    After some work was carried out in our area I now have a blisteringly
    fast connection with no lag and dont have any problems with voip calls.
    If you want to check it out go to and put in a
    search for your town and see what comes up. Just remember that 99% of
    the posts will be complaints and that for everyone that complains a huge
    number will be happy and not post anything.

    If you decide to change over and have any problems with the set up drop
    me a line and if I can help I'll be happy to.

    Roger, Mar 3, 2013
  7. Malcolm Loades

    DrTeeth Guest

    Not it is not. I would not touch an off-shore call centre. If I want
    to speck to somebody from BT in the UK, I phone the Welsh number :).


    We may not be able to prevent the stormy times in
    our lives; but we can always choose whether or not
    to dance in the puddles (Jewish proverb).
    DrTeeth, Mar 3, 2013
  8. Malcolm Loades

    Woody Guest

    The landline of an elderly friend went dead on Friday. Her
    neighbour got through to Bangalore and was told it would be fixed
    on the 5th or 6th - hardly what I would call an acceptable

    I rang and also got through to Bangalore where I insisted on
    speaking to a supervisor. After five minutes of hagling I was ask
    to wait - and I waited, and waited ...........and eventually gave

    Then I tried 0800 800150 and got a very helpful well spoken UK
    lady who could not have been more helpful. Within ten minutes she
    had rung our friend on her mobile and put call divert in place.

    Why can't they do this for everyone?
    Woody, Mar 4, 2013
  9. Malcolm Loades

    Nick Guest

    As has been mentioned you are better off putting the superhub in modem
    mode, for a number reasons.

    1) the superhub software is ugraded from time to time and some users
    have reported upgrades breaking voip.

    2) if the fritz is used as primary router your voip connection can be
    infront of NAT making it more reliable.

    3) Superhub wifi can be flakey and cause freeze.

    As with roger my virgin connection used to be congested but for the last
    year has been great. (ever since virgin had competition from FTTC in my
    Nick, Mar 4, 2013
  10. Malcolm Loades

    Roger Guest

    agreed that modem mode would be preferable but if you're not comfortable
    setting up this configuration (and the original poster mentioned he
    wasn't 100% tech savvy) then leaving it in router mode as described will
    work (thats how I had to do it until Virgin introduced modem mode) and
    I'm not sure that the Fritzbox will operate as a router in this config
    as it isnt a cable router its an adsl router.
    Roger, Mar 4, 2013
  11. Malcolm Loades

    Nick Guest

    I think it does work as a cable router, with dhcp which virgin uses
    (called ip mode in the manual). If this is used he won't have to worry
    about configuring ip addresses.
    Nick, Mar 4, 2013
  12. Malcolm Loades

    rwbarrett66 Guest

    Would you believe it - Virgin NNTP servers are now not letting me send a reply and I've had to use google !

    you're right - I didn't follow it to completion as I didn't want to reset my fritzbox settings but if you use the settings wizard (rather than the advanced settings) it gives you the option to set the 7170 up as a router using a cable modem - it uses LAN port 1 as the WAN port and it definitely says mode "router".

    Malcolm - in this case you can leave your fritzbox as your wifi and wired router, use the settings wizard to configure it as a cable router and then connect an ethernet cable from LAN port 1 of the fritzbox to LAN port 1 of the superhub.

    Set the superhub to modem mode and reboot both and you should then have thefritzbox working as before but on a fast cable connection. Hopefully Viring will have fixed their newsgroup problems by the time you get connected ;-)
    rwbarrett66, Mar 6, 2013
  13. Malcolm Loades

    tony sayer Guest

    If this is the netgear one just put it into modem mode set a DHCP input
    on your router and away you go;!..

    FWIW there has been a product recall for the power units with some of
    them which you should have had by now if you haven't seems that there
    was an overheating issue;!...
    tony sayer, Mar 6, 2013
  14. Those power units are 10V linear PSUs (transformer-inna-box) type that I
    think are left over from a modem issued in the NTL/Telewest era. When
    modems were replaced, sometimes the original PSU was reused. I don't know
    if the Superhub also uses 10V, or a different PSU. It's unlikely to be a
    problem for people who are recently new-to-VM customers.

    Ah yes, for people who joined pre 2007:

    (The specific problem is units with a 115degC thermal fuse, which might have
    been a bit too high)

    Theo Markettos, Mar 7, 2013
  15. Malcolm Loades

    Graham. Guest

    I wonder if they go faulty or they are simply not up to the job.
    The replacement is only rated at 1 amp while the suspect ones are
    1.2amp which is slightly odd.

    The upside-down label is quite common on wall-warts. Far Eastern
    manufacturers seem to have the idea that a British socket has the
    earth pin at the bottom.
    Graham., Mar 7, 2013
  16. Malcolm Loades

    Woody Guest

    The Superhub is 10V @ 1.5A - and its a rebadged Netgear.
    Woody, Mar 7, 2013
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