Fedex Issues and complaints..

Discussion in 'Digital Photography' started by SD, Nov 25, 2003.

  1. SD

    SD Guest

    I remember reading on rpd a while back a Fedex vs. UPS war.. Anyway I
    had a few questions to ask.

    Both Fedex and UPS leave packages at my door without any signature at my
    new apartment. Both fedex and UPS did this when it was raining heavily.
    UPS wrapped the package up in a big plastic bag but Fedex just left it
    out in the rain. I got a completely soggy fedex box. Contents (SD
    memory) were perfectly fine luckily because they were in those
    unopenable plastic packs.

    So I called up Fedex to complain and Fedex says that they leave all
    packages at the door unless the sender specifically says signature
    required. I ordered the package in question from and I want
    to know if anyone is aware about them having no signature required by
    default. Otherwise I'm in good mind to claim that the package never
    reached and hope that it will keep them from throwing stuff outside my
    door and running off..

    TIA for any advice and suggestions what I can do about this.

    SD, Nov 25, 2003
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  2. SD

    Todd Walker Guest

    Fedex requires a signature by default, and only waives that requirement
    if you file a signature release with them.
    Yeah, commit fraud. Good idea.

    Todd Walker
    Canon 10D page:
    Todd Walker, Nov 25, 2003
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  3. SD

    Ed Kirstein Guest

    I just bought a camera from newegg. They are pretty easy to get on the
    phone, give 'em a call.

    Ed Kirstein, Nov 25, 2003
  4. SD

    SD Guest

    Thanks thats what I wanted to know. I will fire Fedex today.
    I already sent out an email complaint and I will definitely also
    complain about the guy on the phone.
    SD, Nov 25, 2003
  5. SD

    Enough Guest

    HEY, MORON! If you don't want e-mail, don't post your e-mail address.
    GAWD, the stupidity. Drop me a line and tell be how you feel!
    Enough, Nov 25, 2003
  6. SD

    Brothermark Guest

    Just ignore the guy and put him in your ignore list.
    he is clearly disturbed
    Brothermark, Nov 25, 2003
  7. SD

    Troy Guest

    That does not apply to FedEx ground shipments (and possibly air, I'm not
    100% sure) to residential addresses. If you want a signature for a
    residential address, you need to pay a couple of dollars extra.

    Of course, they also offer (for a fee) some really nice services for
    residential deliveries, such as scheduled deliveries (specific day or
    even specific time).
    Troy, Nov 25, 2003
  8. SD

    cc Guest

    FedEx used to require a signature to deliver stuff but last week I had a
    couple of packages sent via FedEx and both times they threw the box over
    a 10 foot gate outside between two buildings (I live in the building
    behind). I mean, at least someone without the key to the gate couldn't
    steal them, but what if the stuff inside had been fragile? Airborne
    Express did this also, after I gave specific instructions as to whom
    they could leave the package with, and the package was destroyed by rain
    but thank goodness the stuff I ordered was sealed in plastic. FedEx's
    tracking system leaves something to be desired as well. There is a big
    delay (a few hours) between when the package is scanned or put on a
    truck and when that info gets put online.

    UPS has been good for me because I have got to know the driver and he
    knows that he can deliver to my neighbours if I'm not in. If they aren't
    in he'll leave a note, and not just throw the package somewhere. Even if
    it's not the usual driver they'll never leave it without a signature.
    UPS's tracking is much better also. As soon as a package is scanned or
    delivered or whatever, it's on their tracking webpage immediately.

    I think the next time I order from a company that routinely ships FedEx
    I'll ask for an alternate shipping method and explain why. If they get
    to know how their merchandise is treated on the way to their customers
    they might decide to switch to a different carrier. You might wish to do
    this too.

    Of course with no signature the carrier has no proof that the package
    was delivered intact or even delivered at all.

    You could leave a note on your door giving a neighbour's address to
    deliver it to or else arrange with the shipping company beforehand to
    deliver to an address where someone will definitely be in. If your
    employer allows it you could have it delivered to your work.
    cc, Nov 25, 2003
  9. SD

    SD Guest

    Wow! I'm never sending anything uninsured again.. At work Fedex
    delivered 2 PCs broken, one with a seriously battered Hard disk and one
    with a Video card snapped in two inspite of putting these in their
    original packing.. One would think they airdrop packages at fedex
    stations so they don't have to land too often..
    Yeah UPS is better here too. The package they wrapped in plastic was the
    camera. At my old apartment they would deliver after 5 if noone is there
    for the first delivery in the afternoon.
    Yeah though I doubt things are different overall.
    Yeah that's what I assumed.
    Thats what I'll do..

    SD, Nov 25, 2003
  10. SD

    Enough Guest

    Nay, siddharthgdalal just a moron.
    Enough, Nov 25, 2003
  11. SD

    Ryan Guest

    Then you'll find yourself in deep doo-doo for fraud.
    Ryan, Nov 25, 2003
  12. SD

    SD Guest

    Well as far as I can tell, they would have had no proof of delivery
    except this ng conversation..

    Anyway I called and put in my complaint and asked them not to leave
    packages at door without making them environemtn proof. Though I'm going
    to avoid ordering stuff by fedex as far as possible.
    SD, Nov 25, 2003
  13. SD

    Troy Guest

    When I ship via FedEx, I always request a signature.
    Troy, Nov 25, 2003
  14. SD

    zbzbzb Guest

    I remember reading on rpd a while back a Fedex vs. UPS war.. Anyway I
    They are both bad. Neither one of thenm really care about your packages.
    Regular old USPS has been the best for me. Go figure.
    zbzbzb, Nov 26, 2003
  15. SD

    zbzbzb Guest

    FedEx used to require a signature to deliver stuff but last week I had a
    Yep. I had UPS do this to me. They threw a box over an 8 foot wall which
    damaged beyond repair the contents. None of of them care about your packages
    today. The best option is if you can somehow get them to send you the package
    through regular USPS mail. Never had a problem with them.
    zbzbzb, Nov 26, 2003
  16. SD

    Ron Hunter Guest

    One can hardly complain about wet pacakges and then compare that to
    USPS. If it is raining, my mail is ALWAYS wet as the carriers these
    days make NO ATTEMPT to keep it dry. In the summer, it is often also
    wet from perspiration. GROSS!
    Ron Hunter, Nov 26, 2003
  17. SD

    Harry Da Hat Guest

    I find that both UPS and Fedex both leave a note at the door, that's if
    there's a signature requested, and I haven't posted a signed note saying it
    was OK to leave it at the door. I can call them and either call them back
    and arrange redelivery. With UPS, I can actually go down to their hub and
    pick my package up if they don't have time the same day to deliver it. I've
    done this a couple of times.

    Forget the USPS. The only saving grace I have there is that the building
    that I live in has several special large boxes with locks on them for
    packages. They leave a one time use only key in your box thats tagged with
    the proper package box that you have mail in. You put the key in, open it
    up, and voila, there's your package. The key remains in the lock until the
    delvery person removes it upon their next round.

    Harry Da Hat, Nov 26, 2003
  18. SD

    Paolo Pizzi Guest

    I thought I might add my $.02 to the discussion on Fedex.

    My two latest experiences with Fedex have been APPALLING.
    Their service is going down the tube. A ground shipment from
    NYC to LA took 3 weeks!!! I was watching in horror on their
    website how my package was shuttling back and forth between
    their California hub (only 30 miles from my place) and the main
    mid-west center in Dayton, OH. I called them several times
    and complained, but unfortunately to no avail.

    About a week ago, I ordered something from a vendor
    in PA and paid for 2-day air. I still haven't received my

    Bottom line: stay away from Fedex, even USPS is better!!!
    Paolo Pizzi, Nov 30, 2003
  19. ..
    I have found no way to stop FedEx and UPS from leaving packages without a
    signature. Clearly they've calculated the losses due to theft and damage and
    have decided that they are outweighed by the savings in not sending a truck
    out multiple times.

    B&H swears up and down that they absolutely forbid packages to be left
    without a signature, but it still happens.

    FedEx Ground is actually the old RPS, and is a separate operation (at least
    in terms of delivery). You cannot have a FedEx ground package held for
    pickup at a FedEx station. FedEx Ground is a low budget operation that,
    according to some websites, treats their employees quite poorly.

    If you are unable to be home for delivery, and can convince the driver to
    not leave packages, then for ground shipments, UPS is better than FedEx. For
    air shipments FedEx is better than UPS.
    Steven M. Scharf, Nov 30, 2003
  20. SD

    SD Guest

    My Laptop shuttled up and down from Alaska to China and back :)
    It was supposedly second day air and it took a week, still arrived
    before HPs expected ship date so I wasn;t complaining..
    SD, Dec 2, 2003
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