External Hard Drive Event Log Errors and Safe Removal Issues:

Discussion in 'Windows 64bit' started by Richard, Jan 11, 2010.

  1. Richard

    Richard Guest

    Windows 7 64-bit, HP Pavilion Notebook dv7t-3000, 4GB Ram, 500MB Internal
    Hard Drive

    Hopefully, this is the right newsgroup for my problem. If not, I would
    appreciate being directed to the correct newsgroup or web-based forum.

    I am seeing event log errors related to the "safe removal" of my external
    USB WD My Book Essential 2.0 1TB Hard Drive. The specific error message is:

    "Windows can't stop your 'Generic volume' device because a program is still
    using it. Close any programs that might be using the device, and then try
    again later."

    In my review of the event log, I see the exact same "warning" any time that
    I attempt to eject the hard drive. The details of the "warning" are shown

    It should be noted that if I shut down the computer, unplug the hard drive,
    reboot the computer, plug in the hard drive, the "safely remove" function
    will work for awhile, I.e. one or two attempts. Later, the same problem
    reoccurs. I haven't been able to pinpoint, exactly what actions that either
    the computer or I are taking to make the problem reappear. I tend to believe
    that just accessing the hard drive somehow creates the issue. To the best of
    my knowledge, I have never "unplugged the hard drive" without seeing the
    "safe to remove" notice other than when the system is turned off.

    I've also went to Task Manger/Processes(show for all users). I have about 11
    svchost.exe events running, which I understand is normal. I've
    "right-clicked" on some of them and went to "Go to Service(s) but I really
    don't understand what's shown and therefore have taken no action.

    Any assistance would be greatly appreciated.

    ------ EVENT LOG DETAILS ------

    Log Name: System
    Source: Microsoft-Windows-Kernel-PnP
    Date: 1/11/2010 9:00:45 AM
    Event ID: 225
    Task Category: (223)
    Level: Warning
    User: SYSTEM
    Computer: Richard-PC
    The application \Device\HarddiskVolume2\Windows\System32\svchost.exe with
    process id 2944 stopped the removal or ejection for the device
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="Microsoft-Windows-Kernel-PnP"
    Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <TimeCreated SystemTime="2010-01-11T15:00:45.259239500Z" />
    <Correlation />
    <Execution ProcessID="4" ThreadID="60" />
    <Security UserID="S-1-5-18" />
    <Data Name="ProcessId">2944</Data>
    <Data Name="ProcessNameLength">52</Data>
    <Data Name="DeviceInstanceLength">52</Data>
    Richard, Jan 11, 2010
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  2. Richard

    Tom Guest

    In Task manager, processes tab, do you see any program running that may have
    a hold of the drive preventing it from being disengaged? Otherwise, what you
    could try is to logon in Safe Mode and attempt to remove from there, then
    logon normally. If you can find the offending process, see if ti is needed
    or if it can be uninstalled so you don't have the issue again.
    Tom, Jan 11, 2010
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