Emerging issue with Wiindows XP Service Pack 2

Discussion in 'Computer Support' started by Ron Martell, Aug 25, 2004.

  1. Ron Martell

    Ron Martell Guest

    Information received from Intel confirms that there is an issue with
    Windows XP Service Pack 2 and at least some motherboards with the
    Intel i865 or i875 chipsets and with he Intel Prescott, Celeron D, and
    Extreme Edition CPUs.

    The root cause of the problem is reportedly "the machine's BIOS is not
    installing a production level microcode update".

    Systems need to be tested with the Intel Processor Frequency ID
    Utility from
    http://support.intel.com/support/processors/tools/frequencyid/

    The "CPU Revision" as reported by the above utility must be at least 8
    for the Prescott, Celeron D, and Extreme Edition CPUs. If it is not
    then the work around is to boot into Safe Mode (disable L1 and L2
    cache in the BIOS setup if there are problems) and then rename
    %windir%\system32\drivers\update.sys so that it does not load.

    This may cause stability problems with the computers so it should be
    regarded as only a temporary work-around pending a BIOS update that
    will bring the CPU Revision to the correct value. Then the file
    should be renamed back to the original name again.


    Ron Martell Duncan B.C. Canada
    --
    Microsoft MVP
    On-Line Help Computer Service
    http://onlinehelp.bc.ca

    "The reason computer chips are so small is computers don't eat much."
     
    Ron Martell, Aug 25, 2004
    #1
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  2. Thanks, Ron. Who woulda thunk it?
     
    =?ISO-8859-1?Q?R=F4g=EAr?=, Aug 25, 2004
    #2
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  3. Ron Martell

    yugsdrawkcab Guest

    X-No-Archive: Yes

    Being limited to the critera you've posted I would say that your subject
    line should be "Emerging issue with Intel chipsets and processors".
     
    yugsdrawkcab, Aug 25, 2004
    #3
  4. Ron Martell

    Ron Martell Guest

    Perhaps, but the actual issue is with the motherboard BIOS and it does
    not come into play unless and until Service Pack 2 is installed. Or
    so the experience to date indicates.

    This is new hardware (Prescott CPU released in February, Celeron D in
    March, Extreme Edition even more recently) and new software, and right
    now many people are installing Service Pack 2 or are planning to, and
    those are the people that I wanted to get the attention of.


    Ron Martell Duncan B.C. Canada
    --
    Microsoft MVP
    On-Line Help Computer Service
    http://onlinehelp.bc.ca

    "The reason computer chips are so small is computers don't eat much."
     
    Ron Martell, Aug 25, 2004
    #4
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