emails wrongly put in spam file

Discussion in 'NZ Computing' started by Geopelia, Jan 5, 2011.

  1. Geopelia

    Geopelia Guest

    I have Trend Micro.

    Recently genuine emails are arriving in the Spam file.
    Newsletters subscribed to, Library renewal notices, even order
    confirmations from firms are arriving there instead of in the Inbox folder.

    I notify them as "false positives", but it still goes on.

    It isn't really a problem as I check the spam file with the Inbox each time,
    but I wonder if anyone else is finding this, or if it is my computer.
    I haven't changed any of the Trend Micro settings.

    Is there anything I could do about it please?

    Outlook Express, XP.

    Geopelia, Jan 5, 2011
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  2. Geopelia

    PeeCee Guest

    You should be talking to Trend Micro.
    There are some links in the help files.
    Look for "Contacting Technical Support"

    PeeCee, Jan 6, 2011
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  3. Geopelia

    Geopelia Guest

    Thank you, I'll do that. It has only been happening for the last week or so.
    Geopelia, Jan 6, 2011
  4. Geopelia

    Geopelia Guest

    Geopelia, Jan 6, 2011
  5. Geopelia

    Geopelia Guest

    I've been over half an hour trying to find something relevant on their
    website. There is somewhere to ask a question, but zero results.

    I'll just have to put up with it until whoever sorts out the spam at Trend
    Micro learns how to do the job properly. I suppose they've got a school
    leaver just starting there. We used to get all kinds of problems with new
    kids when I did office work, at this time of year.
    Geopelia, Jan 6, 2011
  6. Geopelia

    Dave Doe Guest

    Shouldn't you ditch the product? Are you asking yourself, why do I pay
    these people money? (when there are better free products available).
    Dave Doe, Jan 6, 2011
  7. Geopelia

    Geopelia Guest

    I've had Trend Micro since I got the computer, about 1994. I've found them
    very good.
    This has only been happening recently.

    It could be something in my computer, anyway.
    Geopelia, Jan 6, 2011
  8. Geopelia

    Dave Doe Guest

    Compared to?
    No, it's Trend Micro doing the (erroneous) spam tagging. What else
    would it be?
    Dave Doe, Jan 6, 2011
  9. Geopelia

    Geopelia Guest

    I don't think it could be xtra. Must be Trend Micro. Or could I have
    accidentally ticked something I shouldn't?
    Is there anything I should check? I don't understand all the technical
    Geopelia, Jan 6, 2011
  10. Geopelia

    Gordon Guest

    How long a company has given you good service is no reason to hold onto them
    if they are now sinking.

    Personally, I would try turning it off, the spam control in Trend. Ones ISP
    does a pretty good job these days. 1994 is so way back in time internet
    Gordon, Jan 7, 2011
  11. Geopelia

    Mgr. Scooter Guest

    Well if they are told about it they will hopefully sort it out in the next
    Mgr. Scooter, Jan 7, 2011
  12. Geopelia

    Mgr. Scooter Guest

    Today I received a piece of spam, the first time this year, considering I get
    over 200 emails a day that is pretty bloody good considering.
    Recently several members on our mailing list were hit with the "Send money, I'm
    travelling and lost all my money" attack. We know someones email address list
    has been hacked.
    The members are all about the competency level Geopelia is at.
    Hopefully we have managed to explain it properly and accurately and no one will
    fall for it.
    Mgr. Scooter, Jan 7, 2011
  13. Geopelia

    Geopelia Guest

    I had a look at that. It says I would have to close the email software
    before turning the spam control off.
    I don't want to start fiddling with anything like that, wouldn't know how to
    do it anyway.

    But tonight there was nothing in the spam, so perhaps they have fixed it
    their end.
    Geopelia, Jan 7, 2011
  14. Geopelia

    Geopelia Guest

    Nice to know there are others as dumb as me!
    Geopelia, Jan 7, 2011
  15. Geopelia

    Mgr. Scooter Guest

    We have in excess of 2000 people on the list so I think that the level of
    knowledge is the norm, as is yours.
    Mgr. Scooter, Jan 7, 2011
  16. Geopelia

    Geopelia Guest

    The level of people posting here is very much higher.
    I always feel very dumb asking something that it seems everybody else knows.
    The Help menus usually have everything except the one thing I want to know.

    But people here are so nice to me.
    Thanks to all, and a Happy New Year.

    Geopelia, Jan 8, 2011
  17. Geopelia

    Mgr. Scooter Guest

    10 or 15 people posting and anothr 5 reading and not replying.
    The only dumb question is the one you don't ask.
    Ain't that the truth?
    You too sweetheart, you too.
    Mgr. Scooter, Jan 8, 2011
  18. Geopelia

    ~misfit~ Guest

    My orcon email account often tags emails as spam before I pop them out,
    including regular bills etc. I keep meaning to check by webmail and then
    change it (as I don't have it set to leave a copy on server..... Actually
    replying to this may have just helped me sort my problem :-] )

    "He who fights with monsters might take care lest he thereby become a
    monster. And if you gaze for long into an abyss, the abyss gazes also
    into you." Friedrich Wilhelm Nietzsche
    ~misfit~, Jan 11, 2011
  19. Geopelia

    Geopelia Guest

    Thank you.

    I would have to get the computer man to do any changes. People of my age
    didn't learn computers in school.

    The computer came with Trend micro, 1994 I think, and I get the new versions
    as they come along.
    I've got Trend micro Pro 2010 now. It updates itself just about every day.
    I get all the Microsoft updates too.
    Geopelia, Jan 12, 2011
  20. Geopelia

    Dave Doe Guest

    The reason I didn't mention that to Geo is that it's a bitch of a thing
    once a year, when the rego/licence runs out. It's almost difficult to
    renew the free licence (they push you towards the pro/paid for version).

    Indeed, even the free rego process isn't *that* simple - well probably
    not for Geo.

    Hence MSE - one link, simple download, breeze of an installer, good
    protection, never have to touch it again - sorta thing. And free!

    And!!! - it gets the Woger (tm) crapmark - so it *must* be good.
    Dave Doe, Jan 12, 2011
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