email I just sent to Deep Discount DVD

You have just shipped out the wrong DVD--AGAIN! I bought Carnal
Knowledge but it had a copy of the remake of The Thomas Crown Affair
staring Pierce Brosnan in it, so I returned it. My instructions were
included in the package and I was very clear as to what the problem was:
I want a copy of Carnal Knowledge NOT another copy of The Thomas Crown
Affair.

Am I going to have to pay return postage on this one too? That would
really piss me off.

 

At least you have got something.... My last order never turned up and they
resent it 3 times, and I got nothing, so I cancelled the order and placed
another order and this has yet to turn up as well, my brother placed an
order 10 days after my last order and that turned up this morning, and it is
the same address.

DeepDiscountDVD wont be getting any more of my money that is for certain.

 

I already posted my "story" recently, but I had the same thing happen. An
order that supposedly shipped out never arrived. They claimed to have sent
a replacement. It, too, never arrived. Finally I was able to get a refund
and cancel the order.

I know that things get lost in transit, but in the dozens of online orders I
place each year, this was both a first and a second occurence for me.

Tony

 

Huh...my experience with them has been nothing but 100% complete
satisfaction from 10/20/02 to 6/19/04, with 18 orders in between. I guess
it's a strange phenomenon how someone can have such bad luck with a company
while someone else has nothing but good luck.

 

Michael, from 9/19/02 to now I have placed about 100 orders. I have
had just about everything go wrong, but I have always gotten it fixed.
Lost orders, wrong items, they have always fixed them.

--
The Day PP was speechless, April 20, 2004.

"This may actually be the strangest idea ever in abp. I think you got
me, WC--I'm speechless. A guy in a female road runner suit... that's
just not right."

Wild Coyote
wild_coyote<AT>whoppermail.com

 

I'm with you, but don't you know resistance is futile? Every time
anyone posts a bad experience with DDDVD, its legion of defenders
jumps in to say _they_'ve never had a problem.

 

If they screw up 1% of the orders, that still leaves lots of people who
get good service. However with you guys leaving them, that means one of
us may be stuck in that 1% next time which is why we try and change
your mind

 

I've never had a problem with them. But really, I haven't.an issue with
them in 7 transactions. Amazon.com is another reliable DVD retailer, just
based on my personal experience.

Also, I don't take the OP's post too seriously since his only other role in
this group has been as a troll whose sole purpose is to start flame wars.


Dan

 

Yeah, I know. That's why I didn't respond to him, till someone else
posted a problem. As Sir Humphrey said in /Yes, Minister/, that's
the sort of friend who makes you prefer your enemies.

You and the "1%" fellow ("Invid Fan") point out a real phenomenon:
it's really, really hard to select a retailer based on one's own
experience. Even the best retailer will have some percent of botched
orders; even the worst will have some percent that go through okay.

Suppose store A gets 99.5% of orders right. Out of a million
customers that place 10 orders each, 14 customers will have 3 or
more botched orders each.

Now suppose store B gets 80% of orders right, which I think we would
all agree is pretty bad. Out of a million customers with 10 orders
each, about 322,000 will have 3 or more botched orders. (107,000
will still have 10 perfect orders, even from that bad a retailer.)

The problem is, if you've placed 10 orders and they've all been
trouble free, you don't know whether the true situation is A or B.
If you've placed 10 orders and had three bad botches (as I have),
you don't know whether the true situation is A (and you should stick
with the store anyway) or B (and you should get out while you can).


In the newsgroups we share our experience, but the folks who post
are obviously not a true random sample so we can't draw any
statistically valid conclusion. I will say that no other retailer
seems to arouse as strong feelings both pro and con as DDDVD does.

 

Did they ever refund the return shipping costs? I just got this response
from them:

receipt.

No offer to pay the return shipping there. I wrote back to say that if
they didn't refund the shipping costs for both returns they would lose
me as a customer. I shouldn't have had to ask.

 

Yeah well, I don't take your reply too seriously since you've only had 7
transactions with DDD and you falsely accuse me of trolling and starting
flame wars.

I didn't troll or start any flame wars and I haven't flamed or insulted
anyone, despite the tremendous amount of abuse that has been directed at
me. All of the trolling and flaming came from people who disagreed with
the things I've done--things I had a right to do. Many of the people in
this group are incapable of disagreeing with someone without resorting
to childish behavior.

 

Stan Brown wrote on [Tue, 20 Jul 2004 21:48:58 -0400]:

I've had one item lost, and they reshipped after the waiting period.
What more can you ask for?

Oh, you mean you need it by a certain time? People always warn against
ordering for a certain time with them.

 

(FAQmeister) wrote:

"Did they ever refund the return shipping costs?"

I've ordered hundreds of discs from DDDVD and on the few occasions that
there was a problem, I called their 800 number and requested a return
postage slip. The slip arrived about 5 days later and I affixed it to
the box in which the disc was shipped.

That doesn't help you now, but try that if you should need to return
something in the future.

 

You have to ask and then they will. If it is their fault. I have
never asked when it is my fault.

 

Thanks guys. That's good to know for future reference.

They shipped out two packages to me on the same day and they may well
arrive on the same day, but I realized that since I know the order
numbers I can see which package has to go back without opening it. I'll
just refuse that one and I won't have to pay for the return postage.

The original problem wasn't really their fault (wrong DVD inside sealed
correct case), but now they've compounded the mistake because of their
carelessness.

 

Do they offer that for overseas orders as well? I have had a couple of disks
in box sets get loose and they have replaced the disks but I have had to pay
postage to return it.

 

No they dont and they shouldnt...If you want to order disks out of your
area, then you deal with the extra postage...

 

How many transactions did it take you to start having bad experiences
with DDDVD? More than 7? 10? Less than 7? If less, how many bad
transactions did you accept before giving up on them?

Listen, folks, it's not that complicated. If a store screws up your
order, and does anything less than whatever-it-takes to fix it, then
screw 'em! How many chances should they deserve? If you keep going
back, and they keep screwing up, that makes you the sucker.

 

I don't know how many exactly, but it's got to be over 40 or so by now
and I've never had a problem with them till this. I am willing to cut
them some slack because of that good track record and I haven't given up
on them yet.

That's true, however one should also try to keep things in perspective.
So far, their screw-up cost me $1.85. It shouldn't have cost me
anything, but then I didn't contact them before I returned the DVD
either. Now I know better, and that $1.85 is just a tiny percentage of
what I've saved by buying from them.

 

That's great. However, there seem to be people in this thread who've
had nothing but bad experiences with them, and yet keep ordering. I
don't get that.