Eggs in one basket with a Three mobile / dongle

Discussion in 'Broadband' started by CJB, May 2, 2014.

  1. CJB

    CJB Guest

    Huh - a few years ago I ditched my landline service with BT. This was due to numerous disconnections and faults that rendered browsing the web with broadband a waste of time.

    So I switched to using a Three dongle. I live in a flat at the top of a block near a major UK Airport. I get 5 bars. The Three dashboard on Windows connects OK. The dongle has a light blue light indicating a connection to themast / server / router - whatever.

    And it all used to be fine a year ago, and browsing the web was a fairly reliable and speedy experience.

    However now when Three's home page is requested all I get is "Resolving host ..." and then "No Internet Connection Is Available."

    This is now consistent, repeatable, and almost permanent. Three still charges me for the non-existent service - of course ...

    Incidentally all works well in a speeding train commuting from London to Brighton (except through tunnels) - in a way I find that to be a miracle of technology.

    But what's wrong with living near a major Airport - I would have thought that there all services would be second to none. But this sporadic 'available' v.v. 'outage' (mainly the latter) indicates a major problem somewhere about which Three seems to be doing nothing.

    So my dilemma right now is whether to try and continue trying to use a dongle at home, or going back to a landline.

    The risk to me was putting all of my web eggs into the dongle basket and ditching the landline. I guess it might have been better to have both!

    CJB, May 2, 2014
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  2. CJB

    Graham J Guest

    There's no good reason why a landline should continue to have
    disconnections and faults.

    Get a land line service with ADSL from a reputable supplier, install a
    router that gives good diagnostics, provides syslog output, and will
    work with RouterStats.

    Also make sure all your internal wiring is implemented correctly. If
    you still have problems keep on at your ISP and follow their diagnostic

    Don't underestimate the importance of the term "reputable supplier"!
    Such suppliers include Andrews & Arnold, and Zen Internet; but not BT
    (even though it will probably be BT's Openreach who actually install and
    maintain the service).

    Given that you live at the top of a block of flats you may find that the
    phone wiring bringing the service from the street-level BT distribution
    cabinet into the building is not up to scratch because of the way that
    the builder installed the cables. If so, when you order the new
    landline, tell the supplier (insist!) that there is no service in your
    premises and that you require an engineer visit to install new wiring.
    Be prepared to take time off work to meet the installation engineer and
    supervise his work.
    Graham J, May 2, 2014
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  3. CJB

    Flop Guest

    I wonder if it is a 'line of sight' problem.

    I was told a story about someone installing a television aerial. A bit
    iffy on the roof because of the fog but he had a meter and could get a
    good signal.

    Three days later, the television lost all its channels.

    The reception returned but soon disappeared again.

    The engineer returned, re-aligned the aerial and all was happy ever after.

    The cause of the problem was that he had originally lined the aerial
    with a gasometer in the fog and was getting a reflected signal. When the
    gas holder went down, so did reception.

    In your case, is it possible that something has been constructed between
    your flat and the mast?
    Flop, May 2, 2014
  4. CJB

    Woody Guest

    In which case it should find another mast.
    Woody, May 2, 2014
  5. CJB

    Jono Guest

    Graham J presented the following explanation :
    Openreach are currently trialling ignoring this request for a forced
    provision and, if they have record of a stopped line to restart, that
    is what they'll do....unless the supplier requests an extension or
    block terminal, or specifies another "additional site visit reason"
    such as no internal wiring exists.

    Beware, an additional site visit reason may be chargeable!
    Jono, May 3, 2014
  6. CJB

    Graham J Guest

    If in reality no internal wiring exists (which the OP could easily
    arrange in such a way that there is no indication of there ever having
    been any) then Openreach would connect everything at the exchange and
    expect the service to be working.

    The OP could then report a fault "no dial tone" and when the OR engineer
    arrives he will see that the reason for no dial tone is "no wiring" so
    will presumably be forced to install some, and blame OR's recordkeeping.

    Graham J, May 4, 2014
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