e-mails going to a black hole, or companies that don't reply e-mails

Discussion in 'NZ Computing' started by Mauricio Freitas, Feb 7, 2004.

  1. It seems that Red Sheriff is no longer updating their NZ website. The weekly
    "Most Wanted" is from 14/Dec/03, and the company doesn't reply e-mails.

    I guess this is what happens when a company is sold (NetRatings bought it
    22/Dec/03). Actually not responding e-mails is what a lot of companies do
    anyway.

    For example, the BP Contact US webform sends the e-mails does not send an
    e-mail to anyone at BP NZ, but to the webmaster at their contractor Sytec.
    Of course anyone that use that form to ask BP for anything will *never*
    receive a reply. I tried a couple of times. Interesting the "you can use our
    convenient online form, and we'll email you back" statement. Of course the
    reply never comes.

    I can list quite a few companies that simply ignore e-mails, but the best
    case is the Australian operations of a supplier of wireless products. Sent
    an e-mail to them with return receipt. Got 32 delivery confirmations. Thirty
    and two people read the e-mail and didn't bother replying? Then a month
    later I sent the same e-mail again and got 35 return receipts. I only got a
    reply from the Australian operation when I sent a complain to the American
    corporation listing the 35 names of employees who read my e-mail and didn't
    reply. And even so the person said "Sorry we didn't reply, but we don't
    usually answer inquiries over the internet". So why bother putting an e-mail
    address on their contact us page?

    --
    Mauricio Freitas
    Handhelds, mobile: http://www.geekzone.co.nz
    Bluetooth guides: http://www.geekzone.co.nz/content.asp?contentid=449
    Performance Centre (Pocket PC reviews):
    http://www.geekzone.co.nz/content.asp?ContentId=2028
     
    Mauricio Freitas, Feb 7, 2004
    #1
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  2. Mauricio Freitas

    Max Guest


    Yes many larger companies list an email address, but never reply
    emails. Sony are another one, although after following up the email
    they did reply within 7 days (faster to use the post).
    Usually companies also have an 0800 number, so I phone using my mobile
    if they don't reply to emails, and I get a far more instant answer.
    Its a pity these large comapnies don't support email better as it
    could save them a lot of money if used correctly(am surprised their
    bean counters haven't recemmended it)
     
    Max, Feb 7, 2004
    #2
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  3. Online forms are not email. Don't be fooled ... or think you will get
    a reply. If you do, it's a bonus :) :)

    Bruce


    -----------------------------------------------------------------------
    It was so much easier to blame it on Them. It was bleakly depressing to
    think that They were Us. If it was Them, then nothing was anyone´s fault.
    If it was Us, what did that make Me ? After all, I´m one of Us. I must be.
    I´ve certainly never thought of myself as one of Them. No-one ever thinks
    of themselves as one of Them. We´re always one of Us. It´s Them that do
    the bad things. <=> Terry Pratchett. Jingo.
     
    Bruce Sinclair, Feb 9, 2004
    #3
  4. Mauricio Freitas

    pbs Guest

    Or a bounce :-(
     
    pbs, Feb 9, 2004
    #4
  5. In the case BP the form is submited via a gateway and the e-mail address is
    in the form. My point is not specifically e-mail but any contact to a
    company.

    --
    Mauricio Freitas
    Handhelds, mobile: http://www.geekzone.co.nz
    Bluetooth guides: http://www.geekzone.co.nz/content.asp?contentid=449
    Performance Centre (Pocket PC reviews):
    http://www.geekzone.co.nz/content.asp?ContentId=2028
     
    Mauricio Freitas, Feb 9, 2004
    #5
  6. Your point is well made ... I merely suggest that those companies that
    believe web forms to be email are worse for replies than companies
    that don't think that :)

    Bruce



    -----------------------------------------------------------------------
    It was so much easier to blame it on Them. It was bleakly depressing to
    think that They were Us. If it was Them, then nothing was anyone´s fault.
    If it was Us, what did that make Me ? After all, I´m one of Us. I must be.
    I´ve certainly never thought of myself as one of Them. No-one ever thinks
    of themselves as one of Them. We´re always one of Us. It´s Them that do
    the bad things. <=> Terry Pratchett. Jingo.
     
    Bruce Sinclair, Feb 10, 2004
    #6
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