Don't buy from Newegg.com

I bought a LiteOn Dvd Recorder for Newegg.com, It cost a total of $129.00 I
had to Pay additional $17.00 to return it. Cost total $144.00 I was
refunded only 101.99 I had to pay for shipping to me, shipping to them and
$18.00 Restocking Charge. Im Out the sun of $44.00 and have nothing to show
for it. Beware of this Newegg.com

 

If you didn't have to return and just used it it would of costed only
129 still. Goodgod

 

Why didn't you keep the DVD burner? When a retailer accepts returns, they
can't sell it as brand new anymore (so they lose money by having to
discount it), so they have to charge restocking fees and of course you'll
have to pay for shipping. Newegg's prices are dirt cheap. If they started
offering all the benefits of Best Buy or Circuit City, their prices would
go up.

 

Why did you return it? Priority Mail at the post office should only have
been about $5.00, not $17.00. If the item wasn't defective then, yes,
they charge a restocking fee as the have to pay someone to check it,
repack it and reinventory it. Such is the way of all mail order outlets.
And why are you cross posting to 5 different new groups?

 

I had this same experience from them, and this IS NOT the way they all work.
I bought an external drive. It was DOA. I had to pay the return shipping and
a "restock" fee for their defective crap. I was so pissed about that, that I
refused the delivery of the memory I had also ordered from them before I
found out what crooks they are. That they "claimed" they never got back,
even though UPS showed they had signed for it. I finally had the bank just
take my money back from them (chargeback), and I will NEVER buy anything
from them again. Their prices are very slightly cheaper on some things, but
they have the attitude that you need them, they don't need you. I will not
do business with someone like that. I bought the memory and drive from Wally
on line. They work fine, and if you get a problem, you do not have to pay
them to take it back.

 

No online dealer I'm aware of pays for return shipping nor do they refund
your original shipping even if they accept the item with an RMA as being
defective. I've had to RMA several items over the years and yes it's true
that sometimes it's not cost effective to send it back on an inexpensive
item. I've never encountered a restocking fee for a defective item
including from NewEgg. Who is "Wally on line" by the way. I'm always
looking for alternative sources.

 

New to online buying? I have been doing it for about 6 years now. Wally is
Wal-Mart. If you have a problem with something you buy from them you can
either take it to any store and they refund the entire charge, including the
shipping, or you can get a label from them to send it back at their expense.
I don't know where you have been shopping but New Egg was the first place I
had ever seen that did not offer a way to return it at their expense.

 

Never heard of Wal-Mart refered to as Wally. I've got two of them within
a mile of me which I patronize on occasion, but I'm not impressed with
their online selection of computer hardware, which is what we were talking
about and I've seen kids working at the local Wal-Marts take open returns
and simply put them back on the shelf without even checking the contents.
Come to think of it, I've seen that in Best Buy too. As far as returning
items, NewEgg, Tiger Direct, Directron, Cyberguys, CircoTech, eDirect and
Plycon (to name a few I've been dealing with over the last 8 years) do not
refund shipping for returns of anykind. I suppose if you live near one of
their outlets you could walk in a make the exchange.

 

People call it Wally world all the time as a joke. I love the place. I only
tried New Egg because someone recommended it, never again. They were
slightly cheaper, but hardly worth it. I have bought a few things from
Amazon and the one thing I needed to return they had a set up to let you
print a return label so they paid. From now on if I can get it at Wal-Mart,
I don't care if they are a few bucks more, they will get my business.

 

I am from the San Francisco Bay Area, spefically Silicon Valley. We have a
huge selection of large PC box stores like Comp USA (the Staples/Wal-Mart
of computers), Fry's Electronics and others. Fry's is a trip. A lot of
people hate Fry's! I bought my first real computer there. A 486DX4 66mhz
system back in 1995. I had to install a CD-ROM/sound card in it. Paid
$200(?) for it and installed Win'95 on it. If any of you are from the Bay
Area, you'll know what I mean about the whole Fry's thing. I remember
waiting in line at Fry's in the mid to late 90's (height of the internet
bubble), and there'd be dudes in front of me buying 10 brand new HP Kayaks
or so for their employees at their new internet upstart co's.
www.mousepads.com........or www.pets.com,,,,,,,etc..........halcyon days of
the late 90's in Silicon Valley.

 

You should tell us WHY you returned it.Did not like it?
Was it broke?

 

It's been too long since this threat started so I don't remember what the OP
said. I had the same experience with these clowns though. I ordered an
external HD. It came DOA. I had to pay to ship it back, and pay them to "re
stock" it. So they re stock defective merchandise? I had already ordered
some extra memory. When I found out about the charges to return their shit I
called and told them to cancel the memory order. I had just placed it a
couple hours before. They told me they could not cancel it. When it showed
up I refused it. The tracking showed they got it back, but then they claimed
they never did, and they were not going to give me my money back. That time
I just did a chargeback and took the money back from them. Never again will
I even consider ordering anything from them.

 

I'm sure NewEgg will be glad to hear that.
Serving idiots is not a path to profit

 

I like NewEgg myself. Never had a problem and I build and
service systems for a living.

 

ROTFLMAO!!

 

People like you are why I tried them. I heard they were great. The price
after comparing around was slightly cheaper than any one else I looked at.
That price comes with a high cost, if you have a problem. I am just a home
consumer, I don't buy stuff on a weekly basis. if you are buying several K
of stuff a month then it's probably worth it. If you get a problem you may
still be ahead. For me, I bought the memory and the external HD from
Wal-mart on line. I paid a total of something close to $5.00 more for them
from Wally. They both worked fine, so no problem. The difference is if Wally
had sent me a DOA HD I would have had at least 2 choices to make it right. I
could send it back to them at their expense, or take it into any Wal-Mart
and get my money including the shipping, back. The difference is one place
is looking to keep customers happy long term, the other (NewEgg) figures if
they piss off a few people here and there they could care less. That's fine
as long as you are not un lucky enough to be the one who gets screwed over
by them trying to save a couple bucks.