Thought we all might find this interesting. I personally haven't dealt with tech support from Dell in a long time, and when I did the guy sounded like he was from the south, not India. Nonetheless, I think this is a good move on their part, in part from all the complaints I've seen regarding Dell's tech support lately. The interesting thing is that this move seems to be only for tech support for the Optiplex and Latitude lines, which are geared towards business and corporate customers, and which, according to the article, account for 85% of Dell's business... [URL]http://www.cnn.com/2003/TECH/biztech/11/24/dell.call.centers.ap/index.html[/URL]