Crucial memory - bad quality and bad customer service too!

I bought a 1GB compactflash card from Crucial (http://www.crucial.com)
for use with my Canon 10d. Unfortunately after a month it went dead
with the camera reporting 'error 02'. I sent the card back to Crucial
asking for a refund but they refused as I had bought the memory card
over 30 days before. They insisted on sending a replacement even
though I had already bought a new card and asked them for a refund. I
only bought Crucial memory in the first place because they were cheap,
although I knew their cards are very slow and not really fast enough
for modern cameras. As well as being slow their memory is also
unreliable and their customer service is rubbish too.

 

That seems a perfectly reasonable way for Crucial to handle the matter
to me. They received the faulty card and promptly replaced it. To me,
that sounds like an endorsement.

 

So, when you bought the card you bought into the warranty which says:

"Crucial, at its option, will repair, replace, or provide a
credit or refund of either the original purchase price or fair
market value, whichever is lower, of any product that is
determined by Crucial to be defective."

They elected to replace (no surprise). You should still take the
replacement whether or not you bought another card.

Don't bitch about their customer service when they laid out their
T&C's when you bought the product and now they're simply trying
to live up to their T&C's.

And in the future stick with the higher quality vendors. When
you go cheap you get what you pay for.

Cheers,
Alan.

 

I'd have to agree - I don't know of anywhere that would give a
refund after more than 30 days.
In my experience (and that of many others) the customer service
from Crucial is about as good as it gets.

 

Holy crap! Some people will bitch about anything!

 

What spot-on service. Well done Crucial.
Buy a cheap nasty card you get cheap nasty performance. But Crucial did
exactly what they say they would do. Shut up bitching, you bloody misery;
you got exactly what you paid for, no more, no less.

 

Now hold on. I *never* said Crucial were selling cheap and nasty
products!!! I merely stated the facts as I found them.

 

You are a moron. Deal with that...

 

I used to work in a computer store that bought lots of memory from
Crucial. If there were any defective chips (we tested 'em) they'd take
care of it with no hassles.

 

Yes that was part of the problem. Crucial has a good reputation for
computer memory and I wrongly assumed that their CF memory would be
similarly good.

 

Sticks and stones son...

 

High quality.
Low price.
Good warranty.

Pick any two.
You didn't even pick two. You only picked low price.
You got what you paid for.

Bill Funk
Change "g" to "a"

 

In my experience Crucial is a top-shelf quality provider. It's the
web site for Micron, which has been making chips in the USA for a
couple decades. AFAIK they still make some of thier stuff in the USA.

Resellerratings.com gives Crucial a 9.51 rating from more than 1000
people. It doesn't get much better than that.

Crucial fulfilled it's warrenty terms promptly and completely. What's
the gripe ?

 

In the end, he also got a good warranty anyway -- the seller
was willing to replace the product. That the buyer chose the self-help
path of purchasing elsewhere is his own problem.

 

Crucial has a 9.51 six-month rating, and a 9.68 lifetime rating, at
resellerreports.com.

 

I'm curious who you think would be a higher quality vendor than Crucial.

 

For digi-camera memory, or ram? This thread is specific to the former.

 

Do you really think they would bother to provide specific
ratings for each individual product in their line of business?

 

Do you really think they provide their own ratings? The point I was
making is that the rating may not be much use if they had a good ram
product line but were trading on that reputation to sell another
product line that wasn't so good.

 

Actually, it's hard to speculate on the basis of one complaint here. Evidently,
the OP waited past the 30 day refund mark, then requested a refund, and got a
new CF instead. I'm not exactly sure how following their own rules makes
Crucial unresponsive, nor does that sound like bad customer service, to me. And
one instance of a bad CF doesn't indicate an inferior line, at least to me.

Charlie Self
"Men stumble over the truth from time to time, but most pick themselves up and
hurry off as if nothing happened." Sir Winston Churchill