cost savings voip /skype

Discussion in 'UK VOIP' started by Simon.Astbury, Apr 23, 2007.

  1. Does anyone have any stats on how much money they have saved by
    installing skype for a small or medium sized companies?
    There was an article in the guardian,,2062580,00.html
    which stated that a home user had saved 60% - "We are probably making
    a 60 per cent saving on total phone bills,'
    This is a substantial saving and i am interested in knowing if anyone
    has had the same saving for businesses?
    Simon.Astbury, Apr 23, 2007
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  2. Simon.Astbury

    RH Guest

    I would not basis cheaper calls for business based on skype, for the
    following reasons

    1- While costs are lower than BT, they are not super cheap, you may get
    better with a least cost routing supplier on existing system.
    2- if your looking at a VOIP route there are others that are cheaper
    3- With Skype you are looking at softphone use probably, users will get fed
    up of taking calls on one phone and making on different system
    4- Its locked into one provider

    I like skype and it maybe useful for smaller one man band companies on the
    move, but it is limited, I do think having skype is usefull for incoming
    skype calls
    as a marketing "call us free" and showing you forward thinking, but not
    great as a means to save money.

    If you are looking VOIP for a business, a far better system would be to use
    SIP based providers and use an IP PBX, This would allow you to
    use a range of providers, and select via rules which one to use destination
    X. software like TrixBox, an example product (free and open source) allow
    much poweful business uses as well, such as CRM with click to call
    functions, automatic recording, voicemail and lots more. If you buy hardware
    you can connect your existing phone lines in,.

    I use trixbox myself as homeuser, I have I have a VOIP number in, with one
    provider, and use several other providers to make calls to europe at dirt
    If your looking for business voip probably the cheapest is

    The downside to VOIP is while you may save in call costs you may need to
    invest in better Internet connection to have lots of users using VOIP at
    RH, Apr 23, 2007
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  3. Simon.Astbury

    Tim Guest

    5- The call audio is compressed.

    Now, while the sound is nice, and most people don't notice anything
    wrong, it just isn't all there.

    I'm sure that on compressed calls, there are more questions. The
    listener will ask the speaker to clarify more often. To ask for
    something to be repeated, or for a word to be spelt out.

    Also, when I'm on a low bandwidth call, I usually find myself
    concentrating really hard to hear what people are saying. I know I get
    a warm ear because I'm holding the phone so close. A long G.723 call
    will give me a headache [1].

    As you are paying your staff, if you pay 75p an hour for them to be able
    to make high quality phone calls, or 55p a minute to make crappy calls,
    I know which I'd choose.

    I said 55p. I know you can get unmetered calls on VoIP, but for the
    foreseeable future, most people that businesses call will be to fixed
    lined operators. And for internal voip, you have the cost of phones,
    internet connections, servers or a service provider, setting it all up ....

    But you can achieve cost savings using VoIP, but usually not on call
    charges. Maybe if your traffic is almost entirely internal.

    Examples, flexible routing of calls between 2 offices to make maximum
    use of available staff. Yes, this has been done for years in big call
    centres, but now can be done very cheaply for small organisations.

    People working from home.

    Realtime billing information - for instance, look at which calls your
    branch offices are making to see which members of staff are chatting to
    their friends, and which taking calls from customers.

    [1] - yes, I can usually tell which audio codec is being used on a call,
    just by listening to it. In some cases, I can say which ITSP the call
    is coming through.

    Tim, Apr 24, 2007
  4. I suggest: do not use Skype for business use. Your calls go anywhere
    without quality control ....

    Use a good business voip provider like for this;

    I use it for years and they are very good.

    Henry Fartknocker III, Apr 24, 2007
  5. Simon.Astbury

    Ross Beer Guest

    I would have to agree that Skype is probably not best for business.
    ITSP's generally give you a better deal on call costs and ways to make
    calls such as using VoIP hardware. I personally would recommend SNOM
    phones to make calls using an ITSP as they offer great sound quality.
    They work just like a normal phone, but router calls over the internet.

    Many ITSP's also offer additional features for business, such as Virtual
    PBX which allow you to transfer calls between extensions etc etc.

    Also if you currently have numbers that people know, you can also port
    these numbers to the ITSP.

    Depending on your broadband speeds and the amount of traffic that goes
    across this it can be an issue. If you have a quick connection, you can
    normally make more than one call at at time. Remember its the upload
    speed that you need to look at when using ADSL, as this is slower that
    the download speed. It is also often wise to enable QoS on your router
    to give hight priority to your voice traffic. Also make the right choice
    of ISP, business packages normally offer better ratios to connection
    than standard packages. Many also offer traffic shaping that can also
    help the call quality (they give real-time protocols priority over
    non-real-time such as browsing the web).

    Also BT's 21C network is using SIP protocol, the same as many ITSP
    (Correct me if I'm wrong) so it is real the way forward.
    Ross Beer, Apr 25, 2007
  6. Simon.Astbury

    Pete Guest

    Almost certainly for us.

    As most of our business is e-tail rather than through our shop door,
    most of our phone calls are between 1 and 2 minutes to customers mobile
    numbers. With voip we pay around 6p per minute for mobiles and get all
    calls to landlines (which always total less than 5 hours/week)completely

    We also use the free minutes on the voip account for dialing from home
    and... have voip <-> voip from home to shop which again is free any time
    of day.

    Don't know about Skype. Might be a good tool for incoming calls
    especially if there are lots of overseas clients to be had, but VOIP is
    more versatile and cheaper for outgoing calls. But I would say 60% call
    saving is a fair figure for our own small business usage.

    It's also saved additional PSTN Lines and cut our need for more than 2
    lines down to only requiring a single PSTN/BT line for back-up ADSL for
    when the cable connection goes down and outgoing Fax/card terminal

    Pete , Apr 26, 2007
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