Computer won't recognize modem after OS install

Discussion in 'Computer Support' started by ~*Eternity*~, Jan 16, 2004.

  1. ~*Eternity*~

    ~*Eternity*~ Guest

    A friend recently installed Windows 2000 after wiping 98SE (I hope I said
    that right). Now her computer will not recognize her modem. She cannot get
    online at all so she asked me to try to help. I am not at all familiar with
    this so I thought I would as the experts here... :)
    Here is her computer info. Please let me know if you need more information.

    hp pavilion 6623
    Clean install of 2000 after wiping 98SE
    Cannnot recognize modem or get online now.
    Thank you to anyone that can help.
    ~*Eternity*~, Jan 16, 2004
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  2. ~*Eternity*~

    Harrison Guest

    You'll need to download the modem drivers for Windows 2000 and install
    them. If the modem is the original, get the drivers from If
    the modem is an aftermarket or replacement, check the modem for
    identifying chipset markings and search for the driver at or the modem manufacturer's website.
    Harrison, Jan 16, 2004
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  3. ~*Eternity*~

    Harrison Guest

    See my previous response.
    Here is a shortcut to the download page for the modem drivers from hp.
    Harrison, Jan 16, 2004
  4. ~*Eternity*~

    ~*Eternity*~ Guest

    Thank you. I will let you know when she has it working ...
    ~*Eternity*~, Jan 16, 2004
  5. ~*Eternity*~

    ~*Eternity*~ Guest

    Just wanted to let you know she got it working. She does not have dial up
    access at her home, but she said that it at least attempted to dial her
    connection and that it said the device is working properly.
    Thanks again
    ~*Eternity*~, Jan 16, 2004
  6. ~*Eternity*~

    Harrison Guest


    Harrison, Jan 16, 2004
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