Cisco CallManager 4.01sr2 and JTAPI getStatus()

Hello.

I'm trying to get an endpoint status information from JTAPI using
getStatus method. It looks like CCM is always returning 0
(OUT_OF_SERVICE) even if the phone is fully working.

This is what I've tried so far:

addr=(CiscoAddress)provider.getAddress ( num );
int state=addr.getState();
if (state == CiscoTerminal.OUT_OF_SERVICE) {
System.out.println("OUT_OF_SERVICE");
}
else if (state == CiscoTerminal.IN_SERVICE) {
System.out.println("IN_SERVICE");
}

and

Terminal[] terminals = provider.getTerminals();
if (terminals != null && terminals.length > 0){
for (int i = 0; i < terminals.length; i++) {
CiscoTerminal cTerm = (CiscoTerminal)terminals;
println(" CiscoTerminal state: " + cTerm.getState());
}
}

Both cases will return 0 for getState().

I also tried CiscoAddress.getRegistrationState() and
CiscoAddress.getInServiceAddrTerminals() but both of them returned 0
or nothing.

Any hints?

Thanks,
JM

 

I have noticed the same problem. This is what I found in Cisco
documentation:

Cisco JTAPI learns about calls only when a CallObserver attaches to
the
terminals/addresses of the Provider. This means that methods such as
Provider.getCalls() or Address.getConnections() will return null, even
when calls exist at the address, unless a CallObserver attaches to the
address. The system also requires adding a CallObserver to the Address
or Terminal that is originating a call via the Call.connect(..)
method.

You can implement TerminalObserver to the terminal. After starting the
observer you get first CiscoTermOutOfServiceEv ??? and after that
CiscoTermInServiceEv.

Cisco Jtapi has several other restrictions e.g PhoneTerminal interface
is not implemented.