Churn Fees being applied to Changing ISP on Telecom Jetstream (Non UBS)?

Regarding the Churn fee, Can anyone confirm or deny this?

I originally thought that churn fees only applied if you were either...
A) Moving from Telecom Jetstream to UBS
B) Moving from UBS back to Telecom Jetstream OR
C) Changing from one UBS provider to another UBS provider.

But never thought it applied, if you were simply changing the ISP you
authenticate with on the Telecom Jetstream Network. However the reply
below I receieved from Inspire in response to my query suggests
otherwise...

---------

Hi,

What you said is correct, by signing up with inspire you would receive a
new username/password to enter into the router and go from there.
However moving from one ISP to another does incur a $100 churn fee which
the account holder would have to pay sorry.


Regards,

---------

Currently I'm using Telecom's 3GB 256k Jetstream Explorer plan through
Orcon, but want to shift to Inspire to get away from Orcon (for obvious
reasons).

If the churn fee is now being applied for simply changing who you
Authenticate with on the Telecom Jetstream network, then may be it's time
to get the rattan out and start swinging it around a bit at Orcon (and
Douglas Webb/Comcom for allowing the churn fee)

 

Are these riff off fees totally Legal..? or have we moved to Nigeria..?

Or is this another Corrupt thing that Telescum does..?

 

Until proven otherwise, it would appear to be the case.

We should be allowed to change power supliers, supermarkets, hair
dressers, brothels, TV channels, etc. This includes the Government, should
we so wish without having ones wallet being attacked.

 

I wouldn't be surprised if there was legislation that allowed a "small
fee to cover the costs of transferring the account".

Matt

 

Regarding the Churn fee, Can anyone confirm or deny this?

I originally thought that churn fees only applied if you were either...
A) Moving from Telecom Jetstream to UBS
B) Moving from UBS back to Telecom Jetstream OR
C) Changing from one UBS provider to another UBS provider.

But never thought it applied, if you were simply changing the ISP you
authenticate with on the Telecom Jetstream Network. However the reply
below I receieved from Inspire in response to my query suggests
otherwise...

---------

Hi,

What you said is correct, by signing up with inspire you would receive a
new username/password to enter into the router and go from there.
However moving from one ISP to another does incur a $100 churn fee which
the account holder would have to pay sorry.


Regards,

---------

Currently I'm using Telecom's 3GB 256k Jetstream Explorer plan through
Orcon, but want to shift to Inspire to get away from Orcon (for obvious
reasons).

If the churn fee is now being applied for simply changing who you
Authenticate with on the Telecom Jetstream network, then may be it's time
to get the rattan out and start swinging it around a bit at Orcon (and
Douglas Webb/Comcom for allowing the churn fee)
[/QUOTE]
This is from a telecom PDF

"Q: Can a Service Provider sign up existing Telecom retail
customers for this service?
A: Yes. A churn Fee will apply.
Q: Can a Service Provider migrate its own existing
JetStream Partnering Programme customers to this
service?
A: Yes. If the transaction is a transition request (existing ISP
customer being migrated to UBS) then applicable Churn
credit will be processed to zero-out charges, otherwise, a
churn Fee will apply.
Q: Can a Service Provider sign up another Service
Provider’s existing JetStream Partnering Profi le (or
Wholesale JetStream) customers for this service?
A: Yes. A churn Fee will apply.
Q: Is the service only available to customers that do not
currently have any form of JetStream?
A: No. Anybody can purchase a service based on UBS
– existing DSL or new-to-the-network customers.
Q: Will an end-user have to pay twice for installation
charges – e.g.
a) a charge for either resold JetStream under the
Partnering Profi le or the Wholesale Internet Service;
and
b) another charge when they are migrated to UBS?
A: If an end-user purchases JetStream they pay a connection
fee. If they subsequently purchase a service based on
UBS then the Service Provider is charged the churn fee
– whether this is passed on to the end-user is up to the
Service Provider."

The Churn fee is between Telecom and the ISPs, it is the ISP that
chooses to stick it to their new customer. Telecom is also paying ISPs a
bounty for brand new customers.

 

The Email I received from the Telecom Jetstream Help desk today appears to
clear it up...

______________________________________________________

Recently you sent us an e-mail. Below is a summary of your request and our
response.

Thank you for allowing us to be of service to you.


Our Response 10/04/2005 12:42 PM
-----------------------------------

Hi xxxxxxxxxx,

Thank you for contacting the Telecom Jetstream helpdesk.

A churn fee will only apply if you change the carrier of the adsl service.
As this is remaining with Telecom, you are free to change ISP's to whoever
you wish without incurring a "churn fee" .

However, you may need to check with your current ISP as to whether they
charge some other form of disconnection penalty as we cannot possibly
comment on this.

If you require any further assistance, please advise.

Regards,

xxxxxxxxxx
Service Coordinator
Telecom Jetstream Online Team

Suggested Answers 08/04/2005 05:54 PM
-------------------------------------------

<sniped automatically generated suggested answers>


Your Request 08/04/2005 05:54 PM
-----------------------------------

If I change the ISP who I authenticate with on the Telecom Jetstream
Network (non UBS), does this incur a churn fee?

Currently we are using Telecom Jetstream explorer 256k 3GB authenticating
through Orcon. However, we wish to move our Telecom Jetstream
Authentication to Inspire.net.nz

Originally I thought that churn fees apply only if you are...
1) Moving from Telecom Jetstream -> UBS
2) Moving from UBS -> Telecom Jetstrean
3) Or changing from one UBS provider to another.
But did not apply if you are simply changing who you authenticate with on
the Telecom Jetstream network (non UBS)

Can you please confirm or deny this?

Thanks
______________________________________________________

So I guess I'm cleared to leave Orcon... without my pockets being
plundered.