I'm the new webmaster for a site currently hosted through Earthlink. I am trying to move it to another, better, cheaper host which I have already purchased. I need to change the DNS servers so they will point to the new host. I have moved other sites, from other hosts. No problem. Go in change the DNS servers in the control panel. Wait 12 or so hours. Done. But with EL, there is no control panel that gives access (with password of course) to change the DNS. So I contacted tech support via Live Chat. To make a long story short, I "talked" with 3 different reps. Each told a different story. I emailed tech support several times, each time getting a form reply that they did not accept emailed inquiries. I used the Web interface for inquiries, each time getting a form reply that they did not accept emailed inquiries even those these were not email inquiries! I called, and got a fourth story, which didn't make too much sense. Bottom line: 6 full days since my original contact. Nothing has happened. Does anyone have a suggestion of how I might get EL to allow me to do the simple thing of changing the DNS servers (I have permission and the password and admin name from the owner of the site.) Thanks, Mike