"Cease and Reprovide"

Discussion in 'Broadband' started by Graham J, May 21, 2014.

  1. Graham J

    Kraftee Guest

    It's not so much the ISP, it's the call centre person who causes the
    problem. It's when they can't be bothered to deal with the actual problem
    when they start raising the wrong type of orders and then start the 'running
    around in circles'.

    I've got a contact on another group where they've been lead down that path
    for the last 6 months. For some reason he won't move to another and has
    just resigned himself to a virtually non usable service for around 8 hours
    each day, after which they are required to do a restart to get a 'reasonably
    more stable' circuit for the other 16 hours.

    I've known of many many more instances.
     
    Kraftee, May 26, 2014
    #21
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  2. Graham J

    Graham J Guest

    Graham J, May 26, 2014
    #22
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  3. Graham J

    bert Guest

    Maybe it also restarts the clock so you can't complain to Ofcom because
    it's a new service.
     
    bert, May 26, 2014
    #23
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