CD-DVD drives not visible

Discussion in 'Computer Support' started by Tom, Jul 3, 2005.

  1. Tom

    Tom Guest

    For no apparent reason my HP cd-writer (HL-DT-ST DVD-ROM GDR8160B, 16x/48x
    DVD-ROM) and Memorex DVD+/-RW Dual-X1 drives stopped responding and are not
    visible to my Win2k3 Server OS running on an HP Pavilion 533n.

    A copy of my device manager, which shows exclamation points by each of the
    drives, is here at >>> http://tomrue.net/DeviceManager_DVD-CDdrives.jpg <<<

    I have tried Windows Update, google searches for drivers, browsing the
    manufacturer's websites, accessing the Windows installation CD via a shared
    network drive on a laptop, and even allowing the OS to hunt through the
    drivers folder on the laptop (again via network connection), all to no
    avail. The drives are still invisible. I'm about running out of ideas.

    The only software that I can recall getting with the Memorex drive
    containing some DVD apps, but no drivers. I tried installing Roxio DVDMAX
    Player from the disc. The app went in fine, but still didn't find the
    drives.

    The program is accompanied by a System Diagnostic which yielded the
    information messages pictured at http://tomrue.net/diagnostic_messages.jpg
    where I have also included the Device Manager.

    At the same time, I am also unable to create any virtual drives using
    Alcohol 120%, which causes me to think that the problem may be more than
    simply a driver issue.

    Any suggestions would be most appreciated.

    Tom
     
    Tom, Jul 3, 2005
    #1
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  2. Tom

    Tom Guest

    Here's the log provided by the System Diagnostic program mentioned above:


    Time : Sun Jul 03 14:56:57 2005
    CmdLine = C:\CLDMA.LOG Q
    Flag = 0000000f

    *****************************************
    *
    * System Info
    *
    *****************************************
    Intel(R) Celeron(R) CPU, Clock Rate:1794MHz
    MMX:Yes, SSE:Yes, SSE2:Yes, 3DNow:No, 3DNowExt:No, 3DNowPro:No

    Win2K version 5.2 Service Pack 1 (Build 3790)

    VGA 1: Intel(R) Extreme Graphics Controller (Microsoft Corporation)
    Screen resolution: 1280*1024
    Refresh rate: 60Hz
    Pixel format: XRGB8888

    LID = (0009, 0001) = (LANG_ENGLISH, SUBLANG_ENGLISH_US)

    [1] wnaspi32.dll : 0x80070002


    [1] winaspi.dll : 0x80070002


    [1] aspienum.vxd : 0x80070002


    quartz.dll .....
    Attributes = 0x00000080
    ctime = Thu Apr 07 07:36:16 2005
    mtime = Thu Mar 24 18:12:56 2005
    atime = Sun Jul 03 14:52:48 2005
    size = 1290240
    Lang = LANG_ENGLISH

    ddraw.dll .....
    Attributes = 0x00000080
    ctime = Thu Apr 07 07:40:36 2005
    mtime = Thu Mar 24 18:00:46 2005
    atime = Sun Jul 03 14:16:40 2005
    size = 283136
    Lang = LANG_ENGLISH

    ddrawex.dll .....
    Attributes = 0x00000080
    ctime = Thu Apr 07 07:40:36 2005
    mtime = Thu Mar 24 18:00:46 2005
    atime = Sun Jul 03 14:52:48 2005
    size = 28160
    Lang = LANG_ENGLISH


    *****************************************
    *
    * IDE Info
    *
    *****************************************

    *****************************************
    *
    * Player Info
    *
    *****************************************
    [HWTest.dll] version : 4.00.2712

    *****************************************
    *
    * Audio Info
    *
    *****************************************
    WaveDev Info ...
    Name : hý
    ver_major : 5
    ver_minor : 10


    *****************************************
    *
    * Disc Info
    *
    *****************************************

    *****************************************
    *
    * Vision
    *
    *****************************************
    [000] \\.\DISPLAY1 (Intel(R) Extreme Graphics Controller (Microsoft
    Corporation)) Attached_To_Desktop Primary_Device
    NG:
    00000000, F00000000, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000000,
    00000000, 00000000, K00000000, P00000000
    NA:
    00000000, F00000000, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000000,
    00000000, 00000000, K00000000, P00000000
    ND:
    00000000, F00000000, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000000,
    00000000, 00000000, K00000000, P00000000
    [001] \\.\DISPLAYV1 (NetMeeting driver) Mirroring_Driver
    [002] \\.\DISPLAYV2 (RDPDD Chained DD) Mirroring_Driver
    NG:
    fffffffe, F00000000, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000000,
    00000000, 00000000, K00000000, P00000000
    NA:
    fffffffe, F00000100, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000001,
    00000001, 00000000, K00000000, P00000001
    ND:
    fffffffe, F00000100, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000001,
    00000002, 00000000, K00000000, P00000000
    9G:
    00000000, F00000000, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000000,
    00000000, 00000000, K00000000, P00000000
    9A:
    00000000, F00000100, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000001,
    00000001, 00000000, K00000000, P00000001
    9D:
    00000000, F00000100, 00000000, T00000000, 00000000, V00000000,
    00000000, 00000000, 00000000, 00000000
    00000000, 00000000, 00000000, 00000000, 00000000, 00000001,
    00000002, 00000000, K00000000, P00000000

    Time : Sun Jul 03 14:56:58 2005
    ========== CLTEST : OK ==========
     
    Tom, Jul 3, 2005
    #2
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  3. Tom

    Toolman Tim Guest

    Do you have Sonic RecordNow! installed on that HP? Their DLA function caused
    some weird problems on my HP. If you do have Sonic, maybe check for an
    update.
     
    Toolman Tim, Jul 3, 2005
    #3
  4. Tom

    Tom Guest



    The only "Sonic" app that I've got in at the moment is CinePlayer. As far
    as its affiliate, Roxio, I've got Easy Media Creator 7 and (as I mentioned)
    DVDMAX Player installed. I have used DLA in the past, but not currently. I
    just checked my task manager to be sure. No DLA.
     
    Tom, Jul 3, 2005
    #4
  5. Tom

    Toolman Tim Guest

    Okay - it was just my first thought <grin>

    What I'd do next if it were my system, is go into Device Manager,
    delete/uninstall all the opticals. Then power off the system, physically
    unplug the ribbon cables, boot the system once with the opticals
    disconnected, and shut down again. Plug them back in, and see if Windows
    re-loads them correctly.
     
    Toolman Tim, Jul 3, 2005
    #5
  6. Tom

    Tom Guest

    Thanks Toolman Tim!

    However, before attempting exploratory surgery, I came upon the
    instructions on the following two pages which, when I ran the programs
    linked from the pages, resolved the issue:

    http://tinyurl.com/dvhzt and http://tinyurl.com/d6xyo

    While the second page mentioned attributes the problem to installation of a
    program called Altiris Local Recovery, which I've never heard of and don't
    use, it worked.

    I'm always reluctant to open up the box unless I've explored all software
    options first. (I'm afraid of screwing up the hardware. Software can always
    be fixed with a reinstall if necessary.) Your suggestion about physically
    examining the drives and connections, etc. didn't grab me because, as I
    mentioned, the Alcohol 120% drives (which don't exist, at least not in a
    physical sense) were also not working.

    Anyway, I sincerely appreciate your time.

    Thanks!

    :)
     
    Tom, Jul 3, 2005
    #6
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