Can't call my VOIP phone from my cell phone, except when ROAMING

Here is an odd one. I signed up with Vonage. So far so good, I have no
complaints about Vonage. However, if I try to call my IP phone using my
cell phone I get an error message saying "Welcome to US cellular, message
EU-32 check your number and dial again". This happens only in the US
cellular covered area.

The odd thing is, if I go to work where I am "ROAMING" I can call home with
no problem. Odd isn't it? So far I have gotten nowhere with the US
cellular folks, and I am pretty sure this is THEIR problem but I wanted to
know if anybody had any input or ideas.

Thanks,
--Dan

 

Just an idea that I have heard: some cell phones use a compression
algorithm and some IP services use a compression/decompression and some
of these combinations do not work well together. It may be that the
error message detects this sub optimal incompatibility and craps out!

 

Did you get a new number when you signed up for Vonage? Maybe it's a
freshly-allocated exchange that your cell phone company doesn't have in its
routing tables yet. You should tell Vonage as they have people who deal with
that sort of thing.

miguel

 

Yes, it is a new number. I have emailed both US cellular and Vonage. Your
description sounds like a good possibility.

Thanks,
--Dan

 

I think Miguel is on the right track. I was going to ask you if you
had ported the Vonage number, but it sounds like you didn't--just a
new number.

Forget about that compression stuff suggestion by someone else.
that's not causing your problem.

Also, since I don't know if the market (city) that you're in has 7
digit *local* dialing, but if they do, try dialing it use all 10
digits (NPA-NXX-XXXX). Again, that would also get back to a routing
issue in the MSC translations. You didn't mention if the new VoIp
number can be dialed from a local landline w/o any probs?

Another thing...This paragraph is more of an FYI b/c I have another
provider, but also did 'evaluate' Vonage. With VoicePulse, if you've
enabled any of the "follow-me" features on the VoIP number that
include your cellphone as a simultaneous ring, you may be unable to
reach your VoIP # from the cell. Even if you did, that *should*
still work, but it would go to your cellular VMail. The problem in
this case is encountered when you're trying to hit your voip # from
the cell, and you get your cell VM. I just wanted to mention that.

Keep us posted as to the outcome.

Jon

 

I too agree that the problem is most likely the freshly allocated exchange.
The reason being, I can call the IP phone using a landline, I can also call
it if I am ROAMING on my cell phone but never withing US cellular territory.
So, yesterday I went down to US Cellular and told them about the problem but
didn't mention wht I thought the problem was. I was fortunate to talk to
their tech who is apparently pretty sharp because the first thing out of his
mouth was "is this a new prefix?" I told him yes, but didn't dare mention
it was an IP phone as I didn't want him pointing fingers at somebody else.
So, according to the tech the problem should be solved by Tuesday. It is SO
refreshing to talk to a technician who is actually good at what he does.

Thanks for all of your help, otherwise this could have taken a LOT longer!

THANKS!
--Dan

 

I had this problem before.....tell your provider to perform a "LERGE"....