Canon CanoScan 9900F Scanner

Discussion in 'Computer Support' started by Mick., Sep 9, 2004.

  1. Mick.

    Mick. Guest

    Hi all,
    I am a new Canon Scanner user
    I have been looking for a group for Canon Products does any exist?

    would anyone know why when scanning 35mm film, the "fix dust and scratch"
    button is greyed out?
    can this only be used when scanning photos?

    Also what is the best way to clean the scanner glass without scratching it?

    Many thanks,
    Mick., Sep 9, 2004
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  2. Mick.

    SwissTony Guest

    From the canon support pages

    Clean off the dirt and dust that adheres to the exterior, document glass and
    document cover of the scanner during the course of ordinary operation using
    the following procedures.

    1.. Unplug the AC adapter from the electrical outlet and detach the USB
    cable from the computer.
    2.. When cleaning the document cover or document glass, dampen a clean,
    soft cloth with water and wring the cloth well. Use the well-wrung cloth to
    gently remove dirt and dust. Then, thoroughly remove any moisture or water
    vapor with a soft, dry cloth. Be particularly careful to remove any traces
    of dirt or liquid when wiping the document glass.

    a.. Moisture left on the document glass or cover may damage photographs
    and other documents as well as produce poor results.
    b.. Do not dampen the connectors, ports or other metallic components on
    the scanner's back panel. Immediately remove any moisture that contacts
    these components by wiping them with a dry cloth.
    c.. Do not use a sodden cloth or apply a liquid directly to any portion
    of the scanner. Any moisture that enters the interior, the underside of the
    document glass or the sensors may degrade image quality and lead to
    d.. Never use substances containing alcohol, thinners or benzene on the
    equipment. Use of these substances may deform, discolor or dissolve the
    The fix dust and scratch is for when u scan photos not film i beleive
    SwissTony, Sep 9, 2004
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