Cannot get to router web page

Discussion in 'Network Routers' started by M.L., Jul 29, 2009.

  1. M.L.

    M.L. Guest

    I misconfigured my SMCWTVG wireless ATA router and now I can't get to
    its web page to reset it. I simply wanted to have the
    SMCWTVG connect wirelessly to our main router upstairs and use the
    SMCWTVG as an ATA access point.

    Instead, I mistakenly set the SMCWTVG as a gateway and set its default
    gateway IP to, which places it within the IP range of
    the upstairs router, which has a web page address. To make
    matters worse, I left DHCP enabled on the SMCWTVG but it can only
    acquire addresses in the 192.168.2.x range.

    When I try to make a wired connection to the SMCWTVG by giving the LAN
    NIC an IP, subnet, and default gateway address, I get a "...multiple
    default gateways.." error. Can someone help me find a way to reset the
    SMCWTVG so I can start over again? Thanks.
    M.L., Jul 29, 2009
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  2. M.L.

    Kerry Liles Guest

    Have you checked the manufacturer's web site for that model to see if there
    are instructions there on how to factory reset the router? Almost all home
    routers I have seen have a (usually recessed) reset switch that you need to
    use (often with a straightened paperclip, while holding your left ear,
    holding the reset down for 3 seconds, while powering up the device...... or
    some such witchcraft)
    Kerry Liles, Jul 29, 2009
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  3. M.L.

    M.L. Guest

    Thanks for your reply. I called SMC tech support but they said the
    model is too old for support. There is a pinhole on one end of the
    device so I'll try your suggestion.
    M.L., Jul 29, 2009
  4. M.L.

    Kerry Liles Guest

    lol - in the time it took them to tell you that the model is too old for
    support, they could have explained how to reset it! What wankers. In case my
    previous post was too tongue-in-cheek (it was only meant to be a little that
    way), if you insert the pointy end of a paperclip you can usually feel that
    you are clicking a 'micro switch' ... usually, if you hold that down while
    you power ON the device it should reset itself to the factory settings. Then
    the original manual ought to be helpful. Note you may have to then flash the
    latest firmware on the device too (let's hope the aforementioned wankers
    still have that file around!)

    best of luck
    Kerry Liles, Jul 29, 2009
  5. M.L.

    Smiles Guest

    OK if you do an ipconfig you will get the ip and gateway

    then go to the gateway given regardless of your error you will get the
    setup page
    login change whatever setting you want to change

    or get the pin out I recommend 10 seconds of a push while powering it up
    will reset to defaults or if you hold it for 3 minutes it will reset the
    password to default and do a full reconfig and clean
    Smiles, Jul 29, 2009
  6. M.L.

    M.L. Guest

    A big thanks to you again for your much needed reset suggestion. It
    worked and I was eventually able to set the SMCWTVG as an access
    point. However, my Netgear router isn't picking up the SMCWTVG
    wirelessly. I'll expound more on that issue in reply to another poster
    to offered valued assistance related to using ipconfig.
    M.L., Jul 30, 2009
  7. M.L.

    M.L. Guest

    Another poster resolved the reset issue. After disconnecting and
    reconnecting the LAN cable to the SMCWTVG, I did as you suggested and
    ran an ipconfig /all and found that the SMCWTVG had reset itself
    perfectly and had given the LAN NIC an appropriate IP. I was able to
    get to to set the access point mode, the SSID and WEP key.
    However, although the wireless light is turned on, the SMCWTVG does
    not show up as a wireless device on the Netgear wireless access web
    page. I'm going to go back to the SMCWTVG manual to see if there's
    something I missed in the setup. Thanks again to all who replied.
    M.L., Jul 30, 2009
  8. M.L.

    Smiles Guest

    does any N class routers show up because they will over ride and hide
    your router
    Smiles, Jul 30, 2009
  9. M.L.

    Smiles Guest

    Ok if you have two routers set up the first one which has been done with
    a dhcp range lets say starting at 100-1xx what ever range you want set


    your second router up with a default gateway of and with a
    dhcp range of 10-99

    no go back to the first router under static settings set so
    it knows the second one is on line

    Now connect one with two

    this will allow you to use both routers they will see each other and
    assign their own computers separate ip's and have diferant control ip's

    hope this helps
    Smiles, Jul 30, 2009
  10. M.L.

    M.L. Guest

    [snipped fine assistance]
    Thanks for all the work you've put into my problems with the SMCWTVG
    Router/ATA. All my previous problems sorted out one way or another,
    but after some additional research and found that I should have been
    setting up my SMCWTVG as a Wireless Client, not an Access Point. The
    big issue I have now is that when I press "Site Survey" to find
    networks within the range of the SMWTVG, nothing shows up. I've sent
    an email to SMC for tech support and am awaiting a response. Thanks
    again for everything.
    M.L., Jul 31, 2009
  11. M.L.

    Smiles Guest

    you are welcome just to let you know this is how my satellite network is
    shared at the cottage my network router has 8 ports having 6 routers
    hang from it that goes to 6 other cottages to support them 1 port for
    wireless hookup and one local router for my cottage. not a bad system

    are you looking for site survey from Microsoft network connection with a
    hard wire to network or from a computer with wireless connection which
    will give you a different view of your network
    Smiles, Jul 31, 2009
  12. The message <>
    from M.L. <> contains these words:

    Since you know the router's gateway address, why not do the obvious and
    shut the other router down (just for the duration of this exercise) to
    avoid the conflict? After you've allowed the PC you're going to use to
    get a new lease from the SMCWTVG, you should be able to access and log
    into its configuration pages and make the necessary changes.

    Johnny B Good, Jul 31, 2009
  13. M.L.

    M.L. Guest

    I made a LAN cable connection the SMCWTVG, used my browser to go to
    the SMCWTVG router page, entered the password, and was
    taken to the "Wireless Client" page by default. There, I pressed the
    "Site Survey" button so that the SMCWTVG could scan to find networks
    in the area. Under normal circumstances it should find my
    router located upstairs (and any other networks in the area). I should
    then be able to select my router as the preferred network and set its
    WEP key to allow my router to give the SMCWTVG an IP address on my network. From there I would enter my VOIP SIP credentials
    on the appropriate web page and hook up my telephone to
    the SMCWTVG. The problem is that the SMCWTVG can't find *any* networks

    I emailed SMC tech support and, as with the telephone support, they
    told me my SMCWTVG was too old for support, but they did describe how
    to reset it to get the Site Survey to work. Unfortunately, the scan
    still failed to find any networks in spite of several carefully
    followed resets. My laptop's wireless NIC always finds at least two

    I think I messed things up by upgrading the firmware because I
    distinctly remember the Site Survey working before I upgraded.
    Unfortunately I chose to start over before upgrading and didn't save
    the survey results. Big mistake. Resetting the SMCWTVG did not restore
    the original firmware. I tried Googling to find a copy of the original
    firmware, to no avail.

    The unknown eBay seller from Asia has made it clear that I won't be
    getting a replacement, so I'm not going to waste more time on it. I've
    already ordered another hardware ATA, this time from Amazon. Again I'd
    like to thank all who replied for their assistance.
    M.L., Aug 2, 2009
  14. M.L.

    M.L. Guest

    Thanks for your reply. The problem above sorted itself out after I
    used a safety pin to reset the SMCWTVG. It found my LAN cable
    connection and I was able to get to the web page again.
    However, as described in another post, other misfortunes got in the
    way of my success so I abandoned the SMCWTVG ATA for a WiFi SIP phone
    (which I mistakenly referred to as a hardware ATA in a previous post)
    that I expect to receive at any moment. I've used that WiFi phone
    before and *know* that it is capable of finding my network.
    M.L., Aug 2, 2009
  15. M.L.

    Smiles Guest

    do not look from the router use a wireless computer and see if you can
    see from its wireless connection
    Smiles, Aug 2, 2009
  16. M.L.

    M.L. Guest

    Thanks again, but I've turned my focus to the new WiFi phone I ordered
    (it's not an ATA), and it should arrive any day now. WiFi phones are
    designed to connect with a wireless router so I don't expect there to
    be any setup issues with it.
    M.L., Aug 4, 2009
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