Cannot connect to internet

Discussion in 'Broadband Hardware' started by Phil H, Apr 21, 2009.

  1. Phil H

    Phil H Guest

    I have a Dell laptop running Win XP Home. It recently "crashed" to the
    dreaded "blue screen" and I have had to use the XP CD to restore.

    Since that time I have not been able to connect to the internet, either by
    ethernet cable or wireless.

    I have tried both options on two completely different network setups and
    using different routers and computers. Also, the networks themselves work
    because, at the same time that I cannot connect, I can connect other laptops
    to the network, both by ethernet cable and wireless. It must therefore be my

    I either get a "Limited or no connectivity" or a "Acquiring network address"
    messages and have followed or thw Microsoft TCVP/IP remedies with no success.

    My feeling is that there is a fault or maybe registry problem although I
    have run a Registry cleaner on the laptop.

    Help please!
    Phil H, Apr 21, 2009
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  2. Firstly, forget about connecting wirelessly just connect with the cable.

    Have you configured the router? Your written or on-screen instructions will
    tell you how but a common way is to go into Internet Explorer and type the
    address You will need to input your broadband user account
    name and password. That is usually all that is necessary.

    Having done that now try to connect wirelessly. That could take a while

    Bill Ridgeway
    Bill Ridgeway, Apr 22, 2009
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