Call Manager main attendant console covering for remote site

Discussion in 'Cisco' started by erike, Apr 6, 2005.

  1. erike

    erike Guest

    Does anyone have advice on how best to use the Call manager attendant
    console in the following scenario. Big campus with CCM server, h323 gateway
    to pstn on a pri. A remote node with IP phones registering at the central
    site call manager. The customer wants to run the remote site without an
    attendant and make use of the attendant at the central site. The remote node
    has it's own h323 gateway with pri to pstn. The remote node connects to the
    central node with a dedicated leased line - assume enough bandwidth. Both
    the central and remote site will use own gateway for in and outgoing pstn

    What is the best way to do this. Does one create an extension for the main
    number of the remote site on CCM and then forward all calls coming from the
    PSTN to this number to the attendant at the main site. Or is it better to
    create a VoIP dial peer on the gateway to route calls coming from the pstn
    to the remote site to the central site CCM. Or ??

    - Issues i can think of is how would the attendant know the incoming calls
    are for the remote node and answer accordingly especially when the two nodes
    are treated as seperate companies

    Or is it simple - Does CCM attendant support functionality to handle calls
    for two companies on a single attendant phone /software application.

    any advice appreciated
    erike, Apr 6, 2005
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