Call center using Voip overview..

Discussion in 'VOIP' started by Yaducam, Jun 28, 2003.

  1. Yaducam

    Yaducam Guest


    I'm new to VoIP world...
    I will start an internship were i will have to find a solution to handle a
    call center using VoIP
    If anybody has some good advices or some previous experience on this


    Yaducam, Jun 28, 2003
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  2. Yaducam

    RC Guest

    I've worked with a number of the IP systems out there (the kind you pay for,
    not the open source);
    A few small companies (some are still in business)
    Before anyone can offer any advice, you need to provide more information.
    Number of locations (that will actually be part of the Call Center)
    Number of other locations, if any?
    Existing PBX and LAN/WAN infrastructure?
    What kind of feature support in the call center (and PBX)?
    Call volume, current and predicted future?
    Number of agents?
    Budget, helpful but not absolutely necessary, yet.

    I thinks that's enough to start.

    Randall Cohen
    Sr. Systems Engineer
    Alternative Communication Systems, Inc.
    Phone: (781) 449 3377
    Fax: (781) 449 5792
    Email: [email protected]<no spam>
    Post: 220-19 Reservoir St.
    Needham, MA 02494-3133
    RC, Jul 1, 2003
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