Bob of Support at Plusnet

Discussion in 'Broadband' started by David, Mar 11, 2015.

  1. David

    David Guest

    I'm a Plusnet customer and would like to contact Bob regarding my
    Plusnet problem.
    Does anyone know his Plusnet contact e-mail or Forum name so I can PM him?
    One of the reasons I've just joined Plusnet was because I have been
    impressed with his posts here in the NG.
    David, Mar 11, 2015
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  2. David

    David Guest

    Have found Bob Pullen in Plusnet Forum and sent him a PM
    David, Mar 11, 2015
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  3. David

    Mark Guest

    Bob often posts in plusnet.service.customer-feedback but you may find
    him here on occasions IIRC.

    There's also the community forums where you can get help.

    Mark, Mar 11, 2015
  4. David

    David Guest

    Yes that is the one I have sent him a PM through.
    (Not happy customers in that Forum.)
    David, Mar 11, 2015
  5. David

    Flop Guest

    That is what the forum is for !

    The fact that it exists [ and is not 'moderated' ] should tell you
    something about Plusnet.
    Flop, Mar 11, 2015
  6. David

    David Guest

    It is moderated, he did not like a couple of things in my posts.

    I'm not impressed with Plusnet I'm afraid they not got my new broadband
    up and working yet.

    David, Mar 11, 2015
  7. David

    Derek F Guest

    Sky often delete users comments.
    Derek F, Mar 11, 2015
  8. David

    David Guest

    I have no idea as I do not use Sky Forum, but do you use this one and
    not aware of deletions.

    Anyway back to topic Bob Pullen is sorting things out for me.
    Thanks Bob

    David, Mar 11, 2015
  9. David

    newshound Guest

    My experience with Plusnet has been good. I suspect that most problems
    are in Openreach hardware and, to be fair, these can be hard to trace
    especially if intermittent. I had problems with frequent dropouts for a
    week or two. It's inevitable that there will be some buck-passing, but
    having a good log helps (I used Net Uptime Monitor). Openreach only
    found mine by tugging quite hard on the pole to house wire while
    listening in; by good fortune I had a scaffold tower up at the time
    which made this easier.
    newshound, Mar 13, 2015
  10. David

    Derek F Guest

    It was in Sky Community where they did not like home truths:)
    Derek F, Mar 13, 2015
  11. David

    Kraftee Guest

    I hope it didn't as then they could possibly face a P45 on so many levels.

    H&S states that the engineer cannot climb on any scaffold at any time
    subject to mandatory disciplinary measures (it's even worse if you didn't
    have a 'scaf tag').

    Silly I know, stupid, maybe but his employer looks at any way they can rid
    themselves of experienced staff (I could say that it makes way for newer,
    virtual, zero hour contracts but I'm not that jaded).
    Kraftee, Mar 14, 2015
  12. David

    newshound Guest

    That's an explicit OpenReach rule is it?

    You don't need a scaffold tag on private scaffolding.

    I would expect someone who routinely works single handed at the top of a
    phone pole using ladder access, sometimes with difficult footings, to be
    considered able to carry out a risk assessment.
    newshound, Apr 5, 2015
  13. David

    Kraftee Guest

    So you're not going to check something which could cause 'third party
    damage', hope you've got insurance to cover.
    Nope, they get complacent and don't do the checks which they are supposed to
    do and even if they do sometimes things go completely wrong. One of the
    things they are supposed to do is not climb on scaffolding as they are not
    scaff trained.
    Kraftee, Apr 5, 2015
  14. David

    newshound Guest

    You didn't answer my question.

    There's no such thing as "H&S states". In fact the HSE web site used to
    have some real examples of inappropriate "policies" masquerading as
    legal mandates arising from H&S legislation, although I can't locate
    this at the moment.

    I was confident that my tower was safe, otherwise I would not have been
    using it myself. If I had seen him using it unsafely (difficult, short
    of climbing up the outside) I would have warned him. I have actually no
    idea exactly what third party risks are covered by my house insurance. I
    operate on the basis of taking due care and I would justify that in
    court if necessary, not on the basis of what my insurance covers.

    You are generalising to say that every trained person gets complacent.
    Overfamiliarity is in fact one of the standard risks on many checklists
    used for toolbox talks, pre-job briefs, etc.

    OpenReach engineers may well be scaff trained, even if they only carry
    ladders on their vas.
    newshound, Apr 6, 2015
  15. Is this something specific in Health and Safety legislation (please
    identify the specific piece of legislation) or is it something specific
    in the engineers T&C of employment?

    Bearing in mind that scaffolding is generally a combination of working
    platforms and ladders with which to access them, why on earth would a BT
    engineer who is trained to work safely up a ladder not be permitted to
    work up a scaffolding tower?
    Denis McMahon, Apr 6, 2015
  16. There's a difference between climbing on scaffolding, and climbing up a
    ladder to a working platform.

    You seem to be artificially extending the requirements of a scaffolding
    erector to those who would use the scaffolding as a working platform
    after it had been erected.

    Or is it your claim that anyone who uses a scaffolding platform has to be
    suitably trained?
    Denis McMahon, Apr 6, 2015
  17. David

    Kraftee Guest

    Bzzzzzzz WRONG!!!!

    They are explicitly told NOT to use scaffolding of any type, indeed any
    third party ladder hoist/bucket system etc...
    Kraftee, Apr 6, 2015
  18. David

    Kraftee Guest

    By the employer yes...
    Kraftee, Apr 6, 2015
  19. David

    Graham. Guest

    I think you are missing the point. Kraftee is referring to Openreach's
    safety policys, and they can, and I'm sure are, more restrictive than
    the law of the land requires.
    Graham., Apr 6, 2015
  20. On Mon, 06 Apr 2015 13:10:42 +0100, newshound

    brightside S9, Apr 6, 2015
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