Bandwidth issue in Milwaukee area(New Berlin)

Has anyone noticed bandwidth issues with the cable modem? I live in the New
Berlin area, and since the upgrade of Road Runner to the new high speed, I
cannot do as "much" as I used to. This is not during high peak, but early
in the morning, or late at night.

I have a Hardware firewall, and with two computers, my modem continues to
cycle, at times dropping my network connection.

If I have 1 computer and listening to streaming audio it drops frequently.

On-line help suggests there are no known issues at this time, and to
disconnect hardware firewall - yah right.

Additionally On-line suggested calling about my modem.

any other ideas?

 

While talking to the fat hobbitses Chris DeNardis said...

An excellent suggestion. In my case the signal strength measured at
the modem was +0 and returning to RR it was -19 to +12. Replacing
the modem was the solution.

The symptoms were dropped connections to web, news and mail servers
and latency. Trace routes will show a very good path and then
immediately after be unable to complete. If this sounds familiar
then have them check the signal from their end while a tech is at
your home/office checking at that end.

Mike "the fix is easier than the problem" Yetto

 

I wish I could just call and get a new modem without them coming out and
telling me what you have already told me - modem must be bad.

Is that possible?

Is there a way I could make the measurements myself?